bambooh Policies & Procedures

Safeguarding and Wellbeing


Our nursery is committed to protecting all children in our care from harm. Safeguarding is an integral part of everything we do, and we have a zero-tolerance policy for abuse of any kind. This policy outlines our procedures for promoting children’s well-being, identifying and responding to potential abuse or neglect, and working collaboratively with relevant agencies to ensure children’s safety.

We will implement the following procedures to create a safe and secure environment for all children.

Promoting Children’s Well-being:

  • Positive and Respectful Relationships: We will build positive and respectful relationships with all children, fostering a sense of trust and safety where children feel comfortable disclosing any concerns.
  • Open Communication: We will encourage open communication with children, providing them with opportunities to express their feelings and concerns freely.
  • Empowering Children: We will empower children with knowledge about their bodies, personal space, and how to stay safe. This may involve age-appropriate lessons on recognising and reporting inappropriate behaviour.
  • Safeguarding Curriculum: We will integrate safeguarding themes into our curriculum through age-appropriate activities and discussions that promote children’s understanding of safety, consent, and healthy relationships.
  • Creating a Safe Environment: We will maintain a safe and secure environment that minimises potential risks. This may involve secure boundaries, supervision strategies, and age-appropriate access to equipment and resources.


Identifying and Responding to Concerns:

  • Recognising Signs of Abuse: All staff will receive training in recognising signs and symptoms of physical, emotional, sexual, or neglect abuse. This will include training on spotting behavioural changes, unexplained injuries, or disclosures made by children.
  • Reporting Procedures: We have clear and consistent procedures for reporting any concerns about a child’s safety to the Designated Safeguarding Lead (DSL). The DSL will have a named deputy and will be responsible for liaising with relevant agencies such as social services or the police.
  • Confidentiality and Information Sharing: We will maintain confidentiality regarding any concerns about a child’s safety. However, we will share information appropriately with relevant agencies to ensure the child’s protection, following national safeguarding guidelines.
  • Record Keeping: Clear and accurate records will be kept of all concerns reported, actions taken, and any communication with external agencies.


Working with Others:

  • Multi-agency Working: We will work collaboratively with other professionals, such as social services, health professionals, and the police, to ensure a coordinated approach to safeguarding children.
  • Information Sharing with Parents: We will work openly and honestly with parents/carers unless there are safeguarding concerns that take precedence. We will keep them informed of any concerns raised and actions taken while adhering to confidentiality protocols.
  • Allegations Against Staff: We have clear procedures for managing allegations of abuse made against staff members. These procedures will ensure a fair and thorough investigation is conducted while prioritising the child’s safety.


Training and Support:

  • Safeguarding Training: All staff will receive regular training on safeguarding procedures, including recognising signs of abuse, reporting concerns, and working with external agencies.
  • Support for Staff: We will provide ongoing support to staff who may raise safeguarding concerns or be involved in child protection investigations. This may include access to supervision, counselling services, or employee assistance programs.
Safeguarding Information Transfer

bambooh® is committed to safeguarding the welfare of all children in our care. This includes ensuring a smooth and secure transfer of safeguarding information to a child’s new school or setting when they leave our nursery.


Upon Notification of Departure


  • Upon receiving written notification of a child’s departure, the Designated Safeguarding Lead (DSL) will be informed.
  • The DSL will initiate a handover process for all relevant safeguarding information.


Identifying Information


The DSL will gather the following information:


    • Child’s full name, date of birth, and unique identifier (if applicable).
    • Contact details for the parent(s)/carer(s).
    • Name and contact details of the new school/setting.


The DSL will ensure all information is accurate and up-to-date.


Information Sharing


The DSL will determine the level of safeguarding information to be shared based on the child’s individual needs. 


This may include:


    • Any existing child protection concerns and plans.
    • Notes on a child’s development and well-being, particularly any areas of vulnerability.
    • Any relevant support strategies implemented at the nursery.


Consent: Parental consent will be sought for sharing information, unless there are safeguarding concerns that override consent (refer to local safeguarding guidelines).


Information Transfer


The DSL will use a secure method to transfer the information to the new school/setting. This may involve:


    • Sending a password-protected electronic document.
    • Sending a paper copy via registered post.
    • Arranging a confidential handover meeting (if appropriate).


Confirmation of Receipt


The DSL will obtain written confirmation of receipt from the new school/setting.


Record Keeping


  • A record of the information shared, the method of transfer, and the date of confirmation will be kept on the child’s file at the nursery for a minimum of [insert local authority retention period] following the child’s departure.
  • The original safeguarding file will be retained at the nursery in line with local safeguarding and data protection policies.



  • All nursery staff are responsible for being aware of this policy and for reporting any safeguarding concerns to the DSL.
  • The DSL is responsible for implementing this procedure and ensuring all relevant information is securely transferred when a child leaves the nursery.




This policy and procedure will be reviewed annually or as required by changes in local safeguarding or data protection guidelines.


Additional Considerations



By following these procedures, you can ensure a safe and secure transfer of vital safeguarding information when a child leaves your nursery.

Child Protection Policy

Our nursery is committed to safeguarding the well-being of all children in our care. We believe that every child has the right to feel safe and protected from harm.


Here’s why we have a robust Child Protection Policy:


  • To prioritise children’s safety: We are vigilant in identifying and responding to any potential signs of abuse or neglect.
  • To uphold legal and ethical obligations: We comply with all relevant child protection laws and regulations.
  • To create a safe and trusting environment: Children need to feel safe and secure to thrive and learn.
  • To empower staff to take action: We equip our staff with the knowledge and skills to identify and report concerns.
  • To work collaboratively: We work closely with parents, social services, and other professionals to ensure a coordinated response.


These procedures outline how we will implement the Child Protection Policy.


Identifying and Responding to Concerns:


  • Staff Training: All staff will receive regular training on child protection procedures, including recognising signs of abuse and neglect.
  • Open Communication: We encourage children to feel comfortable talking to staff about any concerns they may have.
  • Disclosure Procedures: Clear steps for staff to follow if a child discloses abuse or neglect, ensuring their safety and confidentiality.
  • Allegation Management: Procedures for handling allegations of abuse against a member of staff, volunteer, or another child.
  • Record Keeping: Maintaining accurate and confidential records of all concerns and actions taken. Staff will record safeguarding concerns in writing by recording it in the respective child’s safeguarding sheet. 


Reporting Concerns:


  • Designated Safeguarding Lead (DSL): We have a designated member of staff with specific training and responsibility for child protection.
  • Reporting to Social Services: We will follow the legal guidelines for reporting any suspected abuse or neglect to the relevant social services department.
  • Information Sharing: We will share information with other professionals involved in the child’s care, with the child’s and parents’ consent unless there are safeguarding concerns.


Supporting Children and Families:


  • Referral to Support Services: We can provide information and support to families in accessing appropriate support services.
  • Working with Parents/Carers: We will maintain open communication with parents/carers throughout the process, unless safeguarding concerns dictate otherwise.
  • Confidentiality and Data Protection: We will ensure all information regarding child protection concerns is handled sensitively and in accordance with data protection regulations.
SEND Assessment Policy

This policy outlines the procedures for identifying, assessing, and supporting children with Special Educational Needs and Disabilities (SEND) within the Early Years Foundation Stage (EYFS) at bambooh®. We are committed to providing inclusive, high-quality care and education for all children, regardless of their needs or abilities.


Identifying SEND


Early identification is crucial in supporting children with SEND. We will use a variety of methods to identify potential needs, including:


    • Observations: Staff will observe children’s development and learning across the EYFS areas of learning.
    • Assessments: We will use a range of age-appropriate assessments to identify strengths and weaknesses.
    • Discussions with Parents/Caregivers: Regular communication is vital. We will discuss the child’s development with parents/caregivers, considering their observations and concerns.


The SEND Support Process


Once a child’s need for additional support is identified, we will follow a structured and collaborative process, outlined in the following steps:


    1. Gather Information:
    • Conduct a comprehensive assessment to understand the child’s strengths, weaknesses, learning styles, and any existing support mechanisms.
    • Collaborate with parents/caregivers to gather information about the child’s needs at home and preferences.
    1. Set Goals:
    • Develop clear, measurable, and achievable goals tailored to the child’s individual needs, aligned with the EYFS framework.
    • Focus on areas where the child needs additional support to reach their full potential.
    1. Plan Interventions:
    • Design and implement a SEND plan that outlines specific strategies, interventions, and resources to support the child in achieving their goals.
    • This may include adapting the learning environment, providing specialized resources, or collaborating with external professionals.
    1. Implement the Plan:
    • Ensure all staff involved in the child’s care are aware of the SEND plan and their roles in supporting the child.
    • Provide opportunities for parents/caregivers to be involved in implementing the plan at home.
    1. Monitor Progress:
    • Regularly review and assess the child’s progress towards their goals.
    • Use data from observations, assessments, and feedback from parents/caregivers to evaluate the effectiveness of the SEND plan.
    1. Review and Evaluation:
    • Conduct formal reviews of the SEND plan at agreed intervals with parents/caregivers.
    • Celebrate achievements, identify any further support needs, and make adjustments to the plan as necessary.
    1. Communication:
    • Maintain open and regular communication with parents/caregivers regarding their child’s progress.
    • Involve them in decision-making processes related to the SEND plan and collaborate to ensure a holistic approach to supporting the child’s needs.


Transitioning to School


For children with a SEND plan who are transitioning to school, we will take crucial steps to ensure a smooth and successful handover.


    • Early Years Setting Communication:nInform the staff at the child’s current setting about the SEND plan and their role in supporting the transition.
    • Local Authority SEND Coordinator: Contact the local authority’s SEND Coordinator to discuss the child’s needs and ensure appropriate support is in place at the new school.
    • Prospective School SEND Coordinator: Reach out to the SEND Coordinator at the child’s designated school. Provide them with a copy of the SEND plan and relevant information about the child.
    • Educational Psychologist/Specialist Services: If the child receives additional support, inform relevant professionals about the transition and coordinate necessary assessments/interventions.
    • Health Professionals: Keep involved health professionals informed about the transition and collaborate to ensure continued support.
    • Parents/Caregivers: Maintain open communication with parents/caregivers throughout the transition process. Value their insights and involve them in decision-making.


By following these comprehensive procedures, we aim to identify children with SEND at the earliest opportunity and provide them with the necessary support to thrive in our setting and on their educational journey beyond

Staff Absence and Out-of-Ratio Policy

bambooh is committed to providing a safe and well-supervised environment for all children in our care. This policy outlines the procedures for managing staff absences and situations where exceeding the established staff-to-child ratios becomes necessary due to unforeseen circumstances. 


Staff Absence:


    • Notification: Staff members are required to notify the Nursery Manager as soon as possible in the event of illness,  unforeseen absence, or lateness.
    • Cover Arrangements: The Nursery Manager will explore all reasonable options to find cover for absent staff,  including:
      • Utilising available qualified staff within the nursery.
      • Seeking temporary cover from qualified agency staff.
      • Contacting parents to see if they are able to collect their child earlier if feasible. 
    • Out-of-Ratio Situations: In rare circumstances, exceeding the established staff-to-child ratio may be  unavoidable. This will only occur as a last resort and will prioritise the safety and well-being of children. 
    • Examples of unforeseen circumstances that might necessitate going out-of-ratio include:
      • Sudden staff illness requiring immediate absence.
      • Unexpected staff shortages due to emergencies.
      • Unforeseen delays in securing qualified cover staff.


Out-of-Ratio Procedures:


    • Minimum Staffing Levels: The minimum number of qualified staff required to safely supervise children  will not be compromised at any time. 
    • Risk Assessment: Whenever an out-of-ratio situation arises, a documented risk assessment will be conducted immediately. This assessment will consider factors such as:
      • The age and developmental needs of the children.
      • The type and complexity of planned activities.
      • The qualifications and experience of available staff.
      • The duration of the out-of-ratio situation.
    • Minimising Out-of-Ratio Time: Every effort will be made to minimise the time spent exceeding the established  staff-to-child ratio. 
    • Parental Communication: Parents will be informed promptly, ideally in advance, of any situation that  necessitates going out-of-ratio. This communication will include:
      • The reason for the out-of-ratio situation.
      • The duration of the out-of-ratio situation (estimated timeframe).
      • The steps taken to ensure the safety and well-being of children during this time.


Record Keeping:


    • A detailed log will be maintained for all instances of staff absence and out-of-ratio situations. This log will  include:
      • Date and time of staff absence or out-of-ratio situation.
      • Reason for staff absence or out-of-ratio situation.
      • Staff member(s) involved (if applicable).
      • Steps taken to address the situation.
      • Duration of the out-of-ratio situation.
      • Communication with parents (documented).
    • This log will be accessible to authorised personnel, including Ofsted inspectors and parents upon request.


Continuous Improvement:


    • This policy will be reviewed regularly to ensure its effectiveness and compliance with relevant regulations. 
    • Staff will receive ongoing training on managing staff absences and out-of-ratio situations, including risk  assessment procedures.
    • Feedback from staff and parents will be considered for continuous improvement of this policy.


By implementing this Staff Absence and Out-of-Ratio Policy, bambooh aims to prioritise the safety  and well-being of children while managing unforeseen circumstances

Fire and Evacuation

bambooh® is committed to the safety and well-being of all children and staff in our care. This policy outlines the procedures for responding to a fire emergency and ensuring the safe evacuation of everyone in the building.


  • Fire Drills: Regular fire drills will be conducted at least quarterly to familiarise children and staff with evacuation procedures and designated assembly points.
  • Fire Safety Training: All staff will receive fire safety training, including the use of fire extinguishers and understanding safe evacuation procedures.
  • Fire Safety Checks: Regular fire safety checks will be conducted to ensure fire alarms, extinguishers, and emergency exits are in proper working order.
  • Fire Doors: Fire doors will be kept clear of obstructions and signage will be clear to identify them.
  • Evacuation Plans: Evacuation plans will be displayed prominently on each floor of the building, outlining escape routes and assembly points.


In Case of Fire:

  • Sound the Alarm: Upon discovering a fire, the person who discovers it must activate the fire alarm immediately by sounding the nearest break glass call point or ringing of hand held bell.


    • All staff will calmly and clearly instruct children to line up and follow designated evacuation routes.
    • Staff will assist young children or those with additional needs.
    • Do not stop to collect personal belongings.
    • Evacuate the building by the nearest safe exit, following the designated evacuation plan.
    • Staff will ensure all rooms are clear before leaving and close doors behind them, but do not lock them.


  • Headcount: Once outside the building, staff will conduct a headcount of all children and staff to ensure everyone has evacuated safely.
  • Fire Service: Call the fire service from a safe location outside the building, providing details of the fire location and any potential hazards.
  • Do Not Re-Enter: Do not re-enter the building until instructed to do so by the fire service.


Assembly Point:

  • A designated assembly point will be located a safe distance away from the building, clear of any obstructions.
  • Staff will gather all children at the assembly point and take attendance.


After the Fire:

  • Staff will cooperate fully with the fire service and any other emergency services on the scene.
  • A debriefing session will be held with staff after the fire to discuss the incident and identify any areas for improvement in our fire safety procedures.


Additional Considerations:

  • Children with Additional Needs: Individual evacuation plans will be developed for children with additional needs to ensure their safe and efficient evacuation.
  • Visitors: Visitors will be directed to evacuate the building by the nearest safe exit and report to the assembly point.


Continuous Improvement:

  • This policy will be reviewed regularly and updated to reflect any changes in legislation or best practices.
  • Fire drills will be evaluated to ensure they are effective and identify any areas for improvement.


By implementing this Fire and Evacuation Policy, bambooh® aims to ensure the safety of all children and staff in the event of a fire emergency

Access and Visitor Sign-In/Sign-Out

bambooh® is committed to providing a safe and secure environment for all children in our care. This policy outlines procedures for maintaining secure access to the nursery and ensuring all visitors are properly signed in and out.

Gate and Door Security:

  • Perimeter Security: The nursery perimeter will be secured with appropriate fencing or walls. All gates and doors leading onto the nursery grounds will be kept locked at all times except for authorised entry and exit.
  • Main Entrance: The main entrance will be the designated point of entry and exit for all visitors, parents, and staff.
    • During opening and closing hours, a designated staff member will be present at the main entrance to greet visitors and ensure proper sign-in procedures are followed.
    • Outside of these hours, the main entrance will remain locked.


  • Signage: Clear signage will be displayed at all entrances and exits outlining authorised entry procedures and emergency contact information.
  • Delivery Procedures: Deliveries will be received at a designated location away from the main entrance. Staff will collect deliveries and ensure secure storage.
  • Lost or Forgotten Entry Devices: Staff with access key cards or fobs must report any loss or theft immediately. Replacement devices will be issued upon completion of a security review.


Visitor Sign-In/Sign-Out Procedures:


  • All visitors must sign in and out at the main entrance reception upon arrival and departure. Visitors will be required to provide the following information:


    • Full name
    • Reason for visit
    • Contact information


  • Photo identification: Visitors who are not known to staff (including parents not collecting their own child) may be required to show a valid photo ID.
  • Visitor badges: All visitors will be issued a clearly identifiable visitor badge upon sign-in. Badges must be worn visibly throughout the duration of the visit and returned upon sign-out.
  • Staff Responsibility: Staff members are responsible for ensuring all visitors sign in and out and wear their badges during their visit. Staff should accompany visitors throughout the nursery and not leave them unsupervised with children.
  • Exceptions: Parents collecting their own child will not be required to sign in and out daily, but may be asked to do so for occasional visits outside of their usual pick-up time.


  • Enhanced Security: These procedures minimise unauthorised access and ensure all visitors are accounted for.
  • Child Safety: By controlling access and supervising visitors, we prioritise the safety and well-being of children in our care.
  • Peace of Mind: Clear procedures provide a safe and secure environment for both children and staff.


Continuous Improvement:

  • This policy will be reviewed regularly to ensure its effectiveness and adapt to any changes in security requirements.
  • Staff will receive ongoing training on these procedures to ensure consistent implementation.


By implementing this Gate and Door Security and Visitor Sign-In/Sign-Out Policy, bambooh® strives to create a safe and secure environment where children can thrive

Health and Safety Policy

Our nursery is committed to providing a safe and healthy environment for all children, staff, and visitors. We believe that preventing accidents and illnesses is crucial for a positive learning experience.

Here’s why a comprehensive Health and Safety Policy is essential:

  • To prioritise the well-being of everyone: We take proactive measures to minimise risks and ensure everyone’s safety.
  • To comply with legal requirements: We adhere to all relevant health and safety laws and regulations.
  • To create a secure learning environment: Children learn best when they feel safe and free from potential hazards.
  • To foster a culture of safety awareness: We promote a culture where everyone is responsible for safety.
  • To minimise disruption: By preventing accidents and illnesses, we maintain a consistent and predictable learning environment.


These procedures outline how we will implement the Health and Safety Policy.

Risk Assessment and Management:

  • Regular Risk Assessments: We will conduct daily risk assessments of all areas of the nursery, identifying potential hazards and implementing control measures.
  • Accident Reporting and Investigation: We will maintain a clear system for reporting and investigating all accidents and incidents, no matter how minor.
  • Safeguarding the Environment: We will ensure the nursery environment is well-maintained, with daily checks for hazards like electrical faults or trip hazards.
  • Safe Play Equipment: We will provide safe and age-appropriate play equipment, with regular inspections and maintenance schedules.
  • Hygiene and Infection Control: We will maintain high standards of hygiene to prevent the spread of illnesses.


Emergency Preparedness:

  • Emergency Plan: We will have a comprehensive emergency plan in place for various situations (fire, natural disasters, medical emergencies).
  • Fire Drills and Evacuation Procedures: We will conduct monthly fire drills to ensure everyone knows the evacuation procedures.
  • First Aid Procedures: Staff will be trained in basic first aid procedures and equipped with appropriate first aid supplies.
  • Record Keeping: We will maintain clear and accurate records of accidents, incidents, and emergency response actions. 


Staff Training and Communication:

  • Health and Safety Training: All staff will receive comprehensive health and safety training, covering topics like risk assessment, emergency procedures, and first aid.
  • Regular Communication: We will maintain clear communication channels with staff regarding any changes in procedures or potential hazards.
  • Incident Reporting: Staff must report any safety concerns immediately to a senior member of staff.


Working with Parents:

  • Sharing Information: We will share information with parents about the nursery’s health and safety procedures.
  • Partnership: We encourage open communication with parents regarding any health concerns or allergies their child may have.
  • Visitors: We will ensure clear guidelines for visitors regarding safety protocols within the nursery.
Infection Control Policy

Our nursery is committed to maintaining a clean and healthy environment to minimise the spread of germs and illnesses among children, staff, and visitors. We believe that good hygiene practices are essential for promoting the well-being of everyone in our care.

Here’s why a comprehensive Infection Control Policy is important:

  • To prevent the spread of contagious illnesses: This helps protect vulnerable children, especially those with weaker immune systems.
  • To maintain a healthy learning environment: Fewer illnesses ensure a more consistent and productive learning experience for all.
  • To promote good hygiene habits in children: We aim to instil positive hygiene practices that children can carry throughout their lives.
  • To comply with health regulations: We adhere to all relevant guidelines and regulations on hygiene and infection control.
  • To minimise disruption due to illness outbreaks: By preventing the spread of infections, we reduce potential closures or staff shortages.


These procedures outline how we will implement the Infection Control Policy.

Hand Hygiene:

  • Handwashing: Staff and children will be encouraged to wash their hands frequently with soap and water for at least 20 seconds, particularly:
    • Upon arrival at the nursery and before leaving.
    • Before and after eating, preparing food, or changing diapers.
    • After using the toilet or blowing their nose.
    • After any contact with bodily fluids or contaminated surfaces.
  • Hand Sanitiser: Alcohol-based hand sanitiser will be available for use when handwashing is not readily accessible, but should not replace regular handwashing.
  • Handwashing Facilities: All handwashing areas will be well-stocked with soap, paper towels, and accessible for both children and adults.


Hygiene Practices:

  • Respiratory Hygiene: Staff and children will be encouraged to cover their coughs and sneezes with a tissue or their elbow and dispose of tissues properly.
  • Cleaning and Disinfection: Weekly cleaning and disinfection procedures will be implemented for frequently touched surfaces like toys, tables, high chairs, and doorknobs.
  • Personal Hygiene: Staff and parents will be encouraged to maintain good personal hygiene practices.
  • Diapering and Toileting: Staff will wear gloves and aprons when changing diapers and ensure proper disposal of soiled materials.
  • Sick Children: Children who exhibit signs of illness will be isolated and sent home as soon as possible. (See sickness policy)


Communication and Training

  • Staff Training: Staff will receive regular training on infection control procedures, recognising signs of illness, and proper hygiene practices.
  • Communication with Parents: We will communicate with parents about any potential outbreaks or illness prevention measures.
  • Signage: Clear signage will be displayed throughout the nursery to promote good handwashing practices.
First Aid Policy

The safety and well-being of children in our care is our top priority. This policy outlines the procedures for administering first aid to children in the event of minor injuries or illnesses.

Here’s why a comprehensive First Aid Policy is essential:

  • To provide prompt and appropriate care for minor injuries: Immediate first aid can lessen the severity of an injury and promote faster healing.
  • To reduce anxiety and discomfort for children: Knowing what to do in an emergency helps staff provide comfort and reassurance to injured or unwell children.
  • To prevent further complications: Proper first aid can prevent minor injuries from escalating into more serious situations.
  • To ensure staff are prepared: Having clear guidelines empowers staff to act efficiently in stressful situations.
  • To comply with regulations: We adhere to all relevant regulations regarding first aid provision in childcare settings.


These procedures outline how we will implement the First Aid Policy.

Staff Training and Preparedness:

  • Qualified First Aiders: All senior staff will hold a valid paediatric first aid certificate and participate in regular refresher training.
  • First Aid Kits: Easily accessible, well-stocked first aid kits will be readily available in all areas of the nursery.
  • Accident Record Keeping: A clear system exists for documenting any incidents requiring first aid, including details of the injury, treatment provided, and any notifications made to parents.


Responding to Minor Injuries and Illnesses:

  • Assessment: Trained staff will assess the child’s condition and determine the appropriate course of action.
  • Basic First Aid: Staff will be equipped to administer basic first aid for minor injuries such as cuts, grazes, bumps, stings, and sprains.
  • Comfort and Reassurance: Staff will prioritise the child’s comfort and provide reassurance throughout the process.
  • Parental Notification: Parents/carers will be notified promptly of any incidents requiring first aid, regardless of severity.
  • Seeking Further Medical Attention: If the injury appears serious or requires further medical attention, an ambulance will be called, and parents will be contacted immediately.


Additional Considerations:

  • Allergies and Medical Conditions: Staff will be informed of any allergies or medical conditions that children may have.
  • Medication Administration: A separate policy exists for the administration of prescribed medication by staff, ensuring proper consent and procedures are followed.
  • Post-Incident Procedures: Following an incident, staff will ensure the incident area is cleaned and disinfected appropriately.
Medication Administration Policy

At bambooh we are committed to ensuring the safe and appropriate administration of prescribed medication to children in our care. We believe every child has the right to receive medication according to their doctor’s instructions.

Importance of a Medication Administration Policy


A comprehensive Medication Administration Policy is essential for the following reasons:


  • Prioritising Children’s Well-Being: Proper medication administration is crucial for managing children’s medical conditions.
  • Complying with Legal and Ethical Requirements: We adhere to all relevant regulations for handling and administering medication in childcare settings.
  • Minimising Risks of Errors: Clear procedures minimise the risk of incorrect dosages or missed medications.
  • Ensuring Informed Consent: We prioritise obtaining clear and informed consent from parents before administering any medication.
  • Fostering Collaboration with Healthcare Professionals: We maintain open communication with doctors and pharmacists regarding medication needs.


Medication Administration Procedures


These procedures outline how we will implement the Medication Administration Policy.


Before Medication Administration:


  • Parental Consent: A signed consent form by a parent/carer is required for all medication administration by nursery staff. If consent is not provided on Famly, the paper form must be filled in and signed.
  • Medication Storage: All medication brought into the nursery will be stored securely in a locked cabinet, out of reach of children. Medication will be labelled clearly with the child’s name, medication name, dosage, and expiry date.
  • Staff Training: All senior staff authorised to administer medication will receive training on safe handling procedures, medication identification, and recognising potential side effects.


Specific Medication Guidelines:


  • Ibuprofen: Due to potential side effects, parents must sign the bambooh ibuprofen disclaimer form along with the standard medication form. Only Calpol may be given if absolutely necessary, following parental consent and adhering to the recommended dosage. 
  • Paracetamol: A maximum of one dose of paracetamol will be administered during the nursery day. If a child requires further medication, they must be collected from the nursery and taken home.
  • Temperature: We monitor children’s temperatures regularly. If a child’s temperature remains consistently > 37.5°C after three readings taken 40 minutes apart, and they are exhibiting signs of illness (such as lethargy, vomiting, or loose stools), they will be considered unwell and require collection from bambooh.


Medication Administration:


  • Verification: Staff will double-check the medication label (name, dosage, expiry date) against the doctor’s prescription and the consent form before administering any medication.
  • Accurate Measurement: Medication will be measured using the prescribed measuring device (spoon, dropper, etc.) to ensure the correct dosage.
  • Record Keeping: A medication administration record will be maintained for each child, documenting the date, time, dosage, route of administration, and any observations made (e.g., child’s response to medication). Parents will be provided with a copy of this record upon request.
  • Observation: Staff will observe the child closely after administering medication to monitor for any potential side effects.
  • Disposal of Expired Medication: Expired medication will be disposed of safely following appropriate procedures, with parental consent.




  • Clear Communication with Parents: Staff will maintain open communication with parents about their child’s medication needs and any observations made during administration.
  • Collaboration with Healthcare Professionals: We will consult with doctors or pharmacists if there are any questions or concerns regarding a child’s medication.
  • Incident Reporting: Any medication errors or adverse reactions will be documented and reported to the appropriate authorities, including parents and relevant healthcare professionals. 
Intimate Care Policy

Our nursery is committed to respecting the privacy, dignity, and well-being of all children in our care. This policy outlines the procedures for providing intimate care, such as toileting and nappy changing, in a sensitive and respectful manner.

Here’s why a comprehensive Intimate Care Policy is essential:

  • To prioritise children’s well-being: Proper intimate care is essential for hygiene and comfort and promotes a sense of well-being for children.
  • To respect children’s privacy and dignity: We create a safe and secure environment where children feel comfortable and respected during intimate care routines.
  • To empower children towards independence: We encourage children to participate in self-care routines as they become developmentally capable.
  • To ensure consistency with home routines: We strive to maintain continuity of care by working collaboratively with parents to understand their child’s individual needs and preferences.
  • To promote positive body image and self-esteem: We approach intimate care in a sensitive and respectful manner, fostering positive body awareness in children.


These procedures outline how we will implement the Intimate Care Policy.

General Principles:

  • Privacy and Respect: Intimate care will always be provided in a private and designated area, ensuring children feel comfortable and their privacy is respected.
  • Pull-up Nappies: Children wearing pull-up nappies are encouraged to stand during nappy changes holding on the the staff member. The child is praised and encouraged to use the potty. 
  • Staff Training: All staff will receive training on appropriate techniques for intimate care, child development, and promoting positive body image.
  • Communication with Parents: We will discuss individual needs and preferences with parents to ensure consistency between home and nursery routines.
  • Open Communication with Children: Staff will use age-appropriate language and explain procedures to children before providing intimate care.
  • Consent: We will encourage children to verbally express their needs and respect their decisions regarding toileting and self-care whenever possible.
  • Hygiene: Staff will ensure proper hand hygiene practices before and after providing intimate care.
  • Cleanliness and Comfort: We will ensure nappy changing areas are clean and well-equipped, and provide appropriate changing mats and disposable wipes.


Supporting Children’s Independence:

  • Age-Appropriate Practices: We encourage and support children to become increasingly independent with toileting and self-care as they develop.
  • Offering Choices and Assistance: Staff will offer choices and provide appropriate assistance to children while respecting their privacy.


Additional Considerations:

  • Children with Special Needs: We will cater to the individual needs of children with disabilities or special toileting requirements.
  • Accidents and Spills: Staff will handle accidents and spills discreetly and hygienically, ensuring the child’s comfort and privacy are maintained.
  • Record Keeping: Any concerns regarding a child’s toileting habits or continence will be documented and communicated to parents with their consent via the Famly app.
Sun Protection Policy

Our nursery is committed to protecting the delicate skin of children in our care from the harmful effects of the sun. We believe in promoting healthy sun habits while allowing children to enjoy outdoor play safely.

Here’s why a comprehensive Sun Protection Policy is crucial:

  • To safeguard children’s health: Overexposure to UV rays can lead to sunburn, premature aging, and increase the risk of skin cancer later in life.
  • To comply with health and safety regulations: Many childcare settings have legal requirements regarding sun protection practices.
  • To promote healthy sun habits: By teaching positive sun safety practices at a young age, we can empower children to protect themselves throughout their lives.
  • To minimise disruption to playtime: Sunburns can be uncomfortable and prevent children from enjoying outdoor activities.
  • To work collaboratively with parents: We believe in partnering with parents to ensure consistent sun protection measures for children.


These procedures outline how we will implement the Sun Protection Policy.

Sun Risk Assessment and Planning:

  • Monitoring UV Index: We will monitor the UV index daily and adjust outdoor activities accordingly.
  • Shade Provision: Outdoor play areas will have access to ample shade, such as trees, awnings, or pop-up tents.
  • Scheduling Activities: When possible, we will schedule outdoor activities during times of lower UV intensity (mornings, late afternoons).


Sun Protection Measures:

  • Sun Protective Clothing: Children are encouraged to wear loose-fitting, long-sleeved clothing made from breathable fabrics like cotton.
  • Hats: Wide-brimmed hats with legionnaire flaps that protect the neck and ears are recommended.
  • Sunscreen: With parental permission, staff will apply a broad-spectrum sunscreen with SPF 30 or higher to exposed skin areas.
    • Staff will reapply sunscreen every two hours, or more frequently if children are sweating or swimming.


Communication and Collaboration:

  • Information for Parents: We will provide parents with information about sun protection measures and encourage them to send their children with appropriate sun protection clothing and hats.
  • Parental Consent for Sunscreen: Consent to apply sunscreen to their child must be confirmed via the child’s Famly profile.
  • Positive Reinforcement: We will praise children for making healthy sun choices and encourage a positive attitude towards sun safety.
Animal Health and Safety Policy

Our nursery may have animals on-site, either as pets or for educational purposes. This policy outlines the procedures for interacting with these animals safely and ensuring their well-being.

Here’s why a comprehensive Animal Health and Safety Policy is essential:

  • To prioritise children’s safety: Animals can be unpredictable, and clear guidelines minimise the risk of injuries.
  • To ensure animal welfare: We are committed to providing proper care and a safe environment for any animals on-site.
  • To promote responsible pet ownership: By teaching children how to interact with animals respectfully, we foster positive pet ownership attitudes.
  • To manage allergies and phobias: We aim to create a safe and inclusive environment for all children, considering potential allergies or phobias to animals.
  • To comply with regulations: If applicable, we will adhere to any regulations regarding animal handling and care in childcare settings


These procedures outline how we will implement the Animal Health and Safety Policy.

Animal Selection and Care:

  • Suitable Species: Only animals known to be safe and appropriate for interaction with young children will be present at the nursery.
  • Health and Vaccinations: All animals will be healthy, up-to-date on vaccinations, and registered with a veterinarian.
  • Separate Enclosure: Animals will have a dedicated, secure enclosure that provides them with a comfortable and clean environment.


Interaction with Animals:

  • Adult Supervision: All interactions between children and animals will be closely supervised by a qualified member of staff.
  • Gentle Handling: Children will be taught to handle animals gently and respectfully, avoiding pulling, grabbing, or chasing.
  • Hygiene Practices: Children will wash their hands thoroughly before and after interacting with animals.
  • Considerations for Allergies and Phobias: Parents will be asked to inform the nursery of any allergies or phobias their child may have to animals.
  • We will take steps to manage these concerns and ensure a safe and inclusive environment for all children.


Communication and Risk Management:

  • Clear Communication with Parents: We will inform parents about the types of animals present at the nursery and the procedures for safe interaction.
  • Incident Reporting: Any incidents involving animals, such as bites or scratches, will be documented and reported to parents and the appropriate authorities (e.g., animal control) if necessary.

Operational Policies

Admissions Policy

Our nursery is committed to providing a nurturing and stimulating environment for all children. This policy outlines the procedures for applying for a place at our nursery and ensures a fair and transparent admissions process.

Here’s why a comprehensive Admissions Policy is crucial:

  • To ensure fairness and transparency: We strive for a fair and consistent approach to admissions, considering all applications based on set criteria.
  • To manage capacity effectively: Clear guidelines help us manage available spaces and waitlists efficiently.
  • To meet the needs of children and families: We consider individual needs and circumstances during the admissions process.
  • To provide clear information for parents: The policy outlines the application process, fees, and selection criteria, allowing parents to make informed decisions.


These procedures outline how we will implement the Admissions Policy.

Application Process:

  • Application Forms: Parents/carers will be required to complete a application form providing details about the child, their family, and any specific needs.
  • Age Requirements: We will clearly state the minimum and maximum age range for children eligible for enrolment.
  • Open Days and Show’rounds: We offer open days and individual visits for prospective parents to tour the nursery facilities and meet the staff.
  • Waiting List: If a place is not immediately available, the child’s name will be added to the waiting list according to the application date (unless exceptional circumstances apply).


Selection Criteria:

  • Fair and Transparent Process: All applications will be considered fairly based on established criteria, such as the child’s age, specific needs, and sibling attendance (if applicable).
  • Equality and Inclusion: We are committed to equality and inclusion and do not discriminate based on race, religion, ethnicity, or disability.
  • Meeting Needs and Availability: We consider the child’s individual needs and the availability of suitable spaces within the nursery.



  • Application Confirmation: Parents will receive confirmation upon receipt of their application after which they will need to complete the enrolment form.
  • Offer of Place: Successful applicants will receive a written offer of a place, outlining start date, fees, and any additional information.
  • Waiting List Updates: Parents will be notified of their position on the waiting list and any updates regarding place availability.


 Fees and Funding

  • Fee Structure: Our fee structure will be clearly communicated to parents, including details on fees, payment methods, and any applicable discounts mainly on our website, 
  • Funding Information: We will provide information on available government funding for childcare and outline eligibility requirements mainly on our website, 


Induction and Settling In:

  • Induction Process: We offer a structured induction process for new children and families to ensure a smooth transition into the nursery environment. Parents are provided a summary of what to expect on our online Welcome Pack which will be sent to the via email after enrolment.
  • Settling In Period: We recognise the importance of a settling-in period and provide support to help children adjust comfortably to the nursery routine.


Review and Continuous Improvement:

  • Regular Policy Review: This policy will be reviewed and updated regularly to reflect any changes in regulations or best practices.
  • Monitoring Waiting Lists: We will monitor waiting lists to ensure fairness and transparency in the admissions process.
  • Feedback from Parents: We value feedback from parents and use it to continuously improve our admissions procedures.
Fees and Funding Policy

Our nursery is committed to providing a high-quality childcare experience for all children. This policy outlines the fees associated with attending our nursery and ensures transparency in our financial structure.

Here’s why a comprehensive Fees Policy is essential:

  • To ensure financial sustainability: Fees enable us to maintain our high standards of care, invest in resources, and offer competitive staff salaries.
  • To be transparent with parents: Clear communication about fees allows parents to budget effectively and make informed decisions about their childcare options.
  • To ensure fair and consistent application: A defined fee structure ensures all families are treated fairly and understand the costs involved.
  • To comply with tax regulations: We adhere to all relevant tax regulations regarding childcare fees.


These procedures outline how we will implement the Fees Policy.

Fee Structure:

  • Breakdown of Fees: Our fees are clearly broken down, outlining charges for different age groups, session lengths (full day, half day), and any additional services on the online enrolment form.
  • Fee Review: We will review our fees annually to account for potential adjustments in costs (e.g., staff salaries, operational expenses).
  • Sibling Discounts: We may offer sibling discounts for families with multiple children enrolled at the nursery.


Payment Methods:

  • Payment Options: We will offer convenient and secure payment options, such as standing orders, bank transfers, or online payments.
  • Payment Due Dates: Clear deadlines will be established for fee payments.
  • Late Payment Policy: A late payment policy is  outlined, including any late fees or penalties that may apply in this document.


Funding Options:

  • Government Funding: We will provide information on our website, about available government funding for childcare and outline eligibility requirements.
  • Fee Assistance: In some cases, we may offer fee assistance programs for families who demonstrate financial hardship (subject to availability).


Other Fees:

  • Optional Extras: Any additional services, such as consumables, meals, extended hours, or field trips, may incur additional fees which will be clearly communicated to parents.
  • Deposit: A non-refundable deposit may be required to secure a place at the nursery.


Communication and Transparency:

  • Fee Schedule Distribution: A comprehensive fee schedule will be provided to all parents upon enrolment.
  • Changes in Fees: Any changes to the fee structure will be communicated to parents well in advance, with clear explanations for the adjustments.
  • Open Communication: We encourage open communication with parents regarding any questions or concerns they may have about fees.


Review and Continuous Improvement:

  • Regular Policy Review: This policy will be reviewed and updated regularly to reflect any changes in regulations or financial circumstances.
  • Seeking Feedback: We will seek feedback from parents regarding our fee structure and payment options.
Settling-in Procedures

A smooth and positive settling-in period is crucial for both children and families. It helps children adjust to the new environment, build relationships with staff, and feel comfortable and secure. For families, it allows them to feel confident leaving their child in our care and understand the nursery routines.

We will implement the following procedures to ensure a successful settling-in experience:

Before Starting:

  • Pre-visit: We offer pre-visit opportunities for parents and children to tour the nursery facilities, meet the staff, and become familiar with the environment (optional but encouraged).
  • Information Sharing: We will gather information from parents about their child’s routine, sleep patterns, dietary needs, and any specific needs or anxieties.
  • Open Communication: We encourage open communication with parents, addressing any questions or concerns they may have.


Settling-in Period:

Key Person System:


  • Each child will be assigned a designated key person.
  • The key person is responsible for:
  • Building a strong bond with the child.
  • Supporting the child’s individual needs during the settling-in period.
  • Acting as a familiar point of contact for both the child and parents.
  • Providing regular updates on the child’s progress.


Positive Interactions:


  • Staff are expected to greet and engage with all children (and families) in a warm, welcoming, and friendly manner.
  • This fosters a positive first impression and helps create a comfortable and secure environment for children.


Introduction to Famly:


  • The manager will ensure parents have access to their Famly account and provide a walkthrough of its features.
  • Famly allows parents to:
  • Receive updates about their child’s day, including activities, meals, and nap times.
  • Communicate with staff through secure messaging.


Communication with Parents:


  • Staff will provide regular updates to parents through Famly during the settling-in period and beyond.
  • These updates should highlight:
  • Progress during the settling period
  • Addressing any concerns raised by parents.


Policies and Procedures:


  • Parents are encouraged to familiarise themselves with bambooh’s policies and procedures, available on the website at:


beebee GPT Chatbot:


  • To answer bambooh-specific questions, parents can utilise our chatbot named beebee. This GPT-powered tool is accessible at: [] (Note: This link may be subject to change. We recommend checking our website for the most up-to-date information).


Staff Responsibilities:


  • Staff are encouraged to be proactive in addressing and resolving any settling-in concerns raised by parents.
  • Open communication and collaboration with parents are key to ensuring a smooth transition for families.


Further Support:


  • Staff should not hesitate to consult the manager with any questions or concerns regarding the settling-in process.


Supporting Families:

  • Settling-in Meetings: We may offer individual meetings with parents during the settling-in period to discuss their child’s progress and answer any questions.
  • Sharing Observations: Staff will share regular observations about the child’s development and well-being with parents.
  • Partnership: We believe in working collaboratively with families to ensure a smooth transition for the child and ongoing support throughout their time at the nursery.


Additional Considerations:

  • Individualised Approach: We recognise that each child has their own pace for settling in. We will adjust the process based on the child’s individual needs and temperament.
  • Sensitivity to Separation Anxiety: We understand that some children may experience separation anxiety. Our staff will be trained to provide gentle and supportive care to help children feel secure and comfortable.
  • Ongoing Support: Even after the initial settling-in period, we will continue to provide ongoing support to children and families as they adjust to the nursery environment.


Review and Continuous Improvement:

  • Seeking Feedback: We will regularly seek feedback from parents about their experience with the settling-in process and make adjustments based on their suggestions.
  • Staff Training: We will ensure staff receive ongoing training on supporting children during the settling-in period and fostering positive relationships with families.
Staffing and Qualifications Policy

Our nursery is committed to providing a high-quality learning and care environment for all children. This policy outlines the staffing structure and qualifications required for all personnel working directly with children.

Procedures (How): We will implement the following procedures to ensure a qualified and dedicated team:

Documents required:

  • CV
  • DBS
  • Qualification proof 
  • Signed Contract
  • Job Description 
  • KoFi Agreement 
  • Referral Agreement 
  • First Aid
  • Personal Information Form (LINK)


Staffing Structure:

  • Staff Ratios: We will maintain appropriate staff-to-child ratios as mandated by regulations. These ratios will ensure adequate supervision and attention for each child’s individual needs. [TABLE]
  • Staff Roles and Responsibilities: Clearly defined roles and responsibilities will be outlined for different staff positions, ensuring a well-functioning team environment and efficient delivery of care.
  • Staff Qualifications: All staff working directly with children will meet the minimum qualifications set by regulatory bodies.
  • Staff Training and Development: We are committed to ongoing staff training and development to ensure staff are equipped with the latest knowledge, skills, and best practices in early childhood education and care.


Staff Qualifications:

  • Minimum Qualifications: All staff working directly with children will hold a relevant qualification, early childhood education and care, or be undergoing training.
  • First Aid Certification: All senior staff will hold a current paediatric first aid certificate.
  • Enhanced DBS (Disclosure and Barring Service) Checks: All staff will undergo enhanced DBS checks to ensure their suitability for working with children.
  • Safeguarding Training: All staff will receive comprehensive training on safeguarding children and reporting any concerns.
  • Additional Qualifications and Skills: We may consider additional qualifications or experience in specific areas, such as special needs education or language development, to further enhance the quality of care provided.


Recruitment and Selection:

  • Fair and Transparent Process: We will follow a fair and transparent recruitment process, ensuring the selection of qualified and dedicated candidates.
  • Job Descriptions: Clear and detailed job descriptions will be provided for all advertised positions.
  • Interview Process: Interviews will be conducted by a panel comprised of relevant staff members to assess a candidate’s skills, experience, and suitability for the role.
  • References: References will be requested from previous employers.


Induction and Ongoing Support:

  • Comprehensive Induction Program: All new staff will participate in a comprehensive induction program to familiarise them with the nursery environment, policies, procedures, and safeguarding practices.
  • Signed up and added to Famly, Slack and Flick and KoFi.
  • Mentorship Program: We may offer mentorship programs where new staff receive guidance and support from experienced colleagues.
  • Performance Management: Regular performance reviews will be conducted to provide feedback, identify training needs, and support continuous professional development.
Baby Room Policy (8 months - 2 years)

This policy outlines the care and well-being practices for babies aged 8 months to 2 years in the Bambooh® baby room. Our commitment is to provide a nurturing, safe, and stimulating environment that fosters optimal development for each child in our care.


  • Individual Sleep Routines: We respect and accommodate individual sleep routines for each baby. Parents will be consulted to establish a consistent sleep schedule for their child at the nursery, mirroring their home routine as much closely as possible.
  • Safe Sleeping Environment: Crib mattresses will be firm and meet safety regulations. Blankets will not be used in cribs for infants under 1 year old. Sleep sacks are a safer alternative.
  • Sleep Monitoring: Babies will be monitored regularly during sleep times to ensure their safety and well-being.



  • Breastfeeding Support: Expressed breast milk will be stored and prepared according to parents’ instructions.
  • Formula Feeding: Formula will be prepared following parents’ specific instructions and hygiene protocols. Individual portion control will be maintained for each baby.
  • Introducing Solid Foods: We will follow parents’ guidance regarding the introduction of solid foods.   Age-appropriate textures and portion sizes will be provided, and staff will be trained in recognising and managing   choking hazards.
  • Mealtimes as Social Experiences: Mealtimes will be positive and social experiences. Staff will engage with babies during feeding, encouraging interaction and communication whilst maintaining our protocol, TOMP.



      • Handwashing: Meticulous handwashing practices will be followed by staff before and after nappy changes, food preparation, and any interaction with babies [See policy].
      • Cleanliness and Sanitation: Cribs, toys, and surfaces will be cleaned and sanitised daily to maintain a hygienic environment.
      • Diaper Changing: Diapers will be changed frequently to prevent diaper rash. Diaper changing procedures will prioritise hygiene and minimise discomfort for babies.


      Nappy Changing and Stocking:

      • Nappy Stock: Parents are not responsible for providing a sufficient supply of nappies for their child. We provide our own stock however parents can send their own brand should the choose to do so at their own cost. Staff will monitor nappy stock and notify parents when supplies are running low.


      Mealtime Hazards:

      • Food Preparation and Choking Hazards: Food will be prepared and served in a way that minimises choking hazards. Age-appropriate textures and cutting sizes will be followed. Staff will be trained in recognising and managing choking incidents. [VIDEO]
      • Supervision During Meals: Babies will be closely supervised during mealtimes to ensure safe eating practices.


      Room Temperature:

      • Comfort and Safety: Room temperature will be maintained within a comfortable and safe range for babies, typically between 19°C and 20°C.


      Food and Liquid:

      • Dietary Needs: We cater to a variety of dietary needs, including allergies and intolerances. Parents will be required to provide detailed information regarding any dietary restrictions for their child via their Famly Profile.
      • Hydration: Babies will have access to clean, fresh water throughout the day to ensure proper hydration.


      Sleeping Positions:

      • Back Sleeping: We position babies on their backs to sleep to reduce the risk of Sudden Infant Death Syndrome (SIDS).



      • Developmental Milestones: Staff will be familiar with typical developmental milestones for babies in this age range. Observations will be documented to track each baby’s progress and identify any potential delays.
      • Activities and Play: Activities and play experiences will be designed to stimulate and support each baby’s development in all domains, including physical, cognitive, social, and emotional development.


      Sensory and Physical Development:

      • Sensory Play: We provide opportunities for sensory play that stimulate babies’ senses of touch, sight, sound, smell, and taste.
      • Physical Activity: Babies will be encouraged to explore their environment and develop gross motor skills through supervised floor time and age-appropriate physical activities.


      Additional Considerations:

      • Communication with Parents: Regular communication will be maintained with parents regarding their baby’s daily activities, feeding, sleep patterns, and overall well-being.
      • Partnership with Parents: We value a strong partnership with parents and believe in collaborative care for each child.
      • Continuous Improvement: This policy will be reviewed
      Kitchen Policy

      This policy outlines the procedures for safe and hygienic food preparation within the bambooh® kitchen. Our commitment is to provide healthy, nutritious meals and snacks for all children in our care, adhering to best practices for food safety.

      Food Safety:

      • Temperature Control: All delivered food will be checked upon arrival using a calibrated digital thermometer to ensure it meets safe storage temperature guidelines. Internal cooked food temperatures will be monitored during preparation and holding to ensure they meet safe serving requirements. Records of temperature checks will be maintained.
      • Storage: Food will be stored appropriately based on type and following the principle of “First In, First Out” (FIFO).
        • Perishable items will be stored in designated refrigerators (not > 5ºC) or freezers (not < -20ºC) at the correct temperature.
        • Dry goods will be stored in a clean, dry, pest-free environment, off the floor.
      • Food Preparation: Separate chopping boards and utensils will be used for raw and cooked foods to prevent cross-contamination.
        • Thorough handwashing will be performed by staff before and after handling food, especially after handling raw ingredients or waste.
        • All work surfaces and equipment will be sanitised before and after food preparation tasks.
        • Thawing of frozen food will be done safely in a refrigerator or under cold running water.


      Hygiene and Cleanliness:

      • Personal Hygiene: Staff will maintain high standards of personal hygiene. This includes wearing closed-toe shoes while working in the kitchen.
      • Kitchen Cleanliness: The kitchen will be kept clean and organised at all times. Spills will be cleaned up immediately.
        • Deep cleaning and sanitisation of all surfaces and equipment will be conducted daily.
        • A separate cleaning cloth and disinfectant will be used for toilets and food preparation areas to avoid cross-contamination.


      COSHH (Control of Substances Hazardous to Health):

      • Safe Handling of Cleaning Chemicals: All cleaning products will be stored securely according to manufacturer’s instructions, away from food and food preparation areas. Staff will be trained in the safe handling and use of cleaning chemicals, including wearing appropriate personal protective equipment (PPE) when necessary. COSHH risk assessments will be conducted for all cleaning products used in the kitchen. [VIDEO]


      Staff Training:

      • Food Safety Training: All staff working with food preparation must complete their Level 2 Food Safety.
      • Refresher Training: Regular refresher training on food safety and hygiene will be provided to all kitchen staff.


      Additional Procedures:

      • Waste Disposal: Food waste will be disposed of hygienically in designated bins with lids. General waste will be disposed of in separate bins. Nappies must be disposed of separately, far away from food or food preparation areas. 
      • Pest Control: A professional pest control program will be in place to prevent pest infestations in the kitchen.
      • Accident and Incident Reporting: Any accidents or incidents in the kitchen, such as spills or equipment malfunctions, will be reported immediately and documented to the nursery manager on duty who will record this in the relevant form.



      • Supplier Approval: Only approved suppliers who meet our food safety standards will be used.
      • Special Dietary Requirements: Staff will be informed about any children with special dietary needs or allergies. Meals will be prepared accordingly to ensure their safety and well-being. All these details will be recorded on Famly, the key persons file and displayed in the kitchen.
      • Record Keeping: Records of food deliveries, temperature checks, cleaning schedules, staff training, and any accidents or incidents will be maintained for future reference.


      Review and Improvement:

      • Policy Review: This policy will be reviewed regularly to ensure it remains current and aligns with best practices for food safety.
      • Feedback and Continuous Improvement: Feedback from parents, staff, and external inspections will be considered for continuous improvement of our kitchen procedures.


      By implementing this Kitchen Policy, bambooh® Nursery strives to provide a safe and healthy food service for all children in our care

      Equality and Diversity Policy

      Our nursery is committed to creating a welcoming and inclusive environment where all children feel valued and respected, regardless of their background or characteristics.

      We will implement the following procedures to ensure equality and diversity in all aspects of our nursery:

      Core Values:

      • Respect and Dignity: We treat all children, families, and staff with respect and dignity, valuing their unique identities and perspectives.
      • Equity and Inclusion: We strive to create a fair and inclusive environment where everyone feels welcome and has equal opportunities to participate and thrive.
      • Celebrating Diversity: We celebrate the diversity of our community and view it as a strength, fostering a sense of belonging for all.


      Promoting Equality:

      • Non-discriminatory Practices: We ensure our policies, procedures, and everyday practices are free from discrimination based on protected characteristics such as race, religion, ethnicity, nationality, gender, sexual orientation, disability, or social background.
      • Equality of Opportunity: We provide all children with equal opportunities to access learning experiences, participate in activities, and reach their full potential.
      • Positive Role Models: We strive to have a diverse staff team that reflects the wider community and provides positive role models for all children.


      Celebrating Diversity:

      • Inclusive Curriculum: Our curriculum will be inclusive and reflect the diversity of cultures, religions, and family structures within our community.
      • Celebrating Differences: We will celebrate cultural festivals, traditions, and languages represented in our nursery, fostering understanding and appreciation for diversity.
      • Anti-bias Education: We will provide age-appropriate anti-bias education to help children recognise and challenge prejudice and discrimination.



      • Reasonable Adjustments: We will make reasonable adjustments to our environment, routines, and activities to ensure accessibility for all children, including those with disabilities.
      • Communication: We will communicate effectively with families from diverse backgrounds, considering their preferred language and communication styles.


      Monitoring and Continuous Improvement:

      • Equality Impact Assessments: We will conduct regular equality impact assessments to identify and address any potential barriers to participation or inclusion.
      • Data Monitoring: We will monitor data to identify any trends or patterns that may indicate potential inequalities and take action to address them.
      • Staff Training: We will provide ongoing training for staff on promoting equality, diversity, and inclusion, including unconscious bias awareness.
      • Feedback and Complaints: We encourage feedback from families and staff about our equality and diversity practices and have clear procedures for addressing any complaints.
      Behaviour Management Policy (TOMP)

      Our nursery is committed to providing a safe and nurturing environment where all children feel respected and supported. This policy outlines a positive and consistent approach to managing children’s behaviour, promoting self-regulation and social development.

      We will implement the following procedures to ensure positive behaviour management:

      Core Principles:

      • Positive Relationships: We foster positive relationships with children, built on trust, respect, and open communication.
      • Understanding Needs: We strive to understand the underlying causes of challenging behaviour, considering developmental stage, individual needs, and potential communication difficulties.
      • Positive Reinforcement: We acknowledge and praise desired behaviours, encouraging positive social interactions and self-regulation.
      • Clear Expectations: We establish clear expectations for behaviour, outlining appropriate and inappropriate conduct in age-appropriate terms.
      • Consistency: We maintain consistent approaches to behaviour management across all staff members, providing children with a sense of security and predictability.


      Positive Behaviour Strategies:

      • Redirection: We will gently redirect children’s attention towards more appropriate activities when they engage in challenging behaviours.
      • Problem-solving: We will work collaboratively with children to identify solutions and develop strategies for managing their emotions and resolving conflicts.
      • Natural Consequences: Where safe and appropriate, we will allow children to experience the natural consequences of their actions, promoting learning and responsibility.
      • Positive Role Models: Staff will serve as positive role models by demonstrating respectful communication, conflict resolution skills, and emotional regulation.
      • Visual Aids: We may utilise visual aids such as charts or picture cards to help children understand expectations and routines.


      De-escalation Techniques:

      • Active Listening: We will actively listen to children’s concerns and label there situation.
      • Calm and Consistent Communication: Staff will use calm and consistent communication, avoiding raised voices or harsh language.
      • Providing Comfort: We will offer comfort and support to children who are upset or frustrated, helping them to calm down and express their needs age appropriately.
      • Breathe: In some situations, it may be helpful to offer the children breathing exercises to calm them down. [VIDEO]


      Unacceptable Behaviour and Consequences:

      • Definition of Unacceptable Behaviour: We will clearly define unacceptable behaviour that may harm themselves or others, such as biting, hitting, or damaging property.
      • Clear Communication of Consequences: Children will be informed of the consequences for unacceptable behaviour in a calm and clear manner.
      • Proportionate Consequences: Consequences will be proportionate to the severity of the behaviour and implemented consistently.
      • Focus on Teaching: The focus will be on teaching children appropriate replacement behaviours and helping them develop self-regulation skills.


      Working with Families:

      • Open Communication: We maintain open communication with families regarding their child’s behaviour at nursery and work collaboratively to develop consistent approaches at home and nursery.
      • Sharing Observations: We will share regular observations with families about their child’s behaviour and social development.
      • Supporting Families: We offer support and guidance to families who may be experiencing challenges with managing their child’s behaviour at home.


      Monitoring and Continuous Improvement:

      • Incident Reporting: We will document incidents of challenging behaviour to identify patterns and inform intervention strategies.
      • Policy Review: This policy will be reviewed and updated regularly to reflect best practices and address any emerging issues.
      • Staff Training: We will provide staff with ongoing training on positive behaviour management strategies, de-escalation techniques, and supporting children’s social and emotional development.
      Biting Prevention and Intervention Policy

      Biting is a common behaviour in young children. This policy outlines a proactive and positive approach to preventing and responding to biting incidents at bambooh®. Our goal is to create a safe and supportive environment where children learn to express themselves appropriately and develop self-control.

      Understanding Biting:

      • Developmental Stages: Biting often stems from developmental stages or unmet needs.
      • Limited Communication Skills: Research suggests a link between limited communication skills and biting behaviour. This policy acknowledges the importance of early literacy development.


      Prevention Strategies:

      • Supervision and Observation (TOMP): Staff will closely supervise children during vulnerable times.
      • Safe Alternatives: Teething rings, chew toys, and crunchy snacks will be provided to satisfy oral sensory needs.
      • Structured Environment: A well-organised environment with minimal crowding and ample space for play will be maintained.
      • Clear Expectations: Age-appropriate language and visuals will be used to communicate what biting behaviour is not acceptable.
      • Nurturing Literacy Skills:
        • Reading Aloud: Regularly reading aloud exposes children to new vocabulary and fosters a love of language.
        • Interactive Storytelling: Engaging children through songs, rhymes, and finger plays promotes communication skills.
        • Language Modelling: Staff will use clear, concise language while interacting with children, modelling proper speech.


      Responding to Biting Incidents:

      • Safety First: The biting child will be immediately removed from the situation to prevent further harm.
      • Comforting the Victim: Staff will prioritise the bitten child’s well-being, offering comfort, first aid if necessary, and validating the situation.
      • Addressing the Biting Child: Staff will calmly explain that biting hurts and is not okay.
      • Focus on Solutions: We will guide the child towards alternative ways to express their needs or frustrations and apologise to the victim..
      • Maintaining Positive Relationships: Staff will avoid shaming or blaming the child, focusing on teaching and guiding them in a supportive manner.


      Communication and Collaboration:

      • Parent Communication: Open communication with parents about biting incidents will be maintained. Collaboration will ensure consistency between home and nursery environments. Parents can be encouraged to continue the literacy practices implemented at the nursery.
      • Documentation: Biting incidents will be documented with details like date, time, cause (if known), and intervention strategies. (FORM)
      • Professional Support: For persistent biting or suspected developmental delays, we will consult with a child development specialist or healthcare professional.


      Continuous Improvement:

      • Policy Review: This policy will be reviewed and updated regularly based on new research and observations.
      • Staff Training: Staff will receive ongoing training on positive behaviour management strategies and early literacy development techniques.


      Additional Considerations:

      • While a token system can be considered, the emphasis is on positive reinforcement, redirection, and fostering communication skills.
      • Building strong relationships, providing a nurturing environment, and equipping children with effective communication skills are central to our approach.



      • Safe and Supportive Environment: This policy promotes a safe and supportive environment where children can learn and grow.
      • Effective Communication Skills: The focus on early literacy development encourages effective communication skills in children.
      • Positive Social Development: By addressing biting incidents constructively, we promote positive social development in children.


      By implementing this Biting Prevention and Intervention Policy, bambooh® strives to create a nurturing environment where children can thrive and develop essential social and communication skills.

      Confidentiality and Data Protection Policy

      Our nursery is committed to protecting the privacy and confidentiality of all children and families entrusted to our care. This policy outlines how we handle personal data securely and in accordance with data protection regulations.

      We will implement the following procedures to ensure confidentiality and data protection:

      Data We Collect:

      • Limited Data Collection: We will only collect the personal data essential for providing high-quality childcare and education services. This may include information about children (name, date of birth, dietary needs, health conditions), families (contact details, emergency contacts), and staff (employment records).
      • Consent: We will obtain written consent from parents/carers before collecting and processing any personal data. This will outline the specific data collected, its purpose, and with whom it may be shared.


      Data Security:

      • Secure Storage: All personal data will be stored securely, both electronically and in paper format. Electronic data will be password protected via the Famly app and access will be restricted to authorised personnel. Paper records will be stored in locked cabinets.
      • Data Minimisation: We will only retain personal data for as long as necessary for the specific purpose it was collected. A clear data retention schedule will be established for secure disposal of outdated information.


      Data Sharing:

      • Limited Sharing: We will only share personal data with third parties when necessary and with explicit parental consent. This may include sharing with healthcare professionals, educational institutions (upon transition), or regulatory bodies.
      • Data Sharing Agreements: Formal data sharing agreements will be established with any third party receiving personal data, outlining security measures and limitations on data usage.


      Individual Rights:

      • Right to Access: Parents/carers have the right to access their child’s personal data held by the nursery upon request.
      • Right to Rectification: The right to request correction of any inaccurate or incomplete personal data will be upheld.
      • Right to Erasure: Parents/carers have the right to request the erasure of their child’s personal data, subject to legal and regulatory exceptions.


      Transparency and Accountability:

      • Privacy Notice: A clear and easily accessible privacy notice will be available, outlining how we collect, use, and protect personal data on our website,
      • Staff Training: All staff will receive training on data protection regulations, data security practices, and respecting individual privacy rights.
      • Incident Reporting: Any data breaches or security incidents will be documented and reported to the relevant authorities promptly.
      Appearance and Hygiene

      At bambooh Early Years Academies, we believe that professional appearance goes hand-in-hand with providing a positive learning environment for children. This policy outlines expectations regarding staff attire, hygiene, and overall presentation.

      Professional Attire:

      • Clothing: Staff are expected to wear clean, neat, and professional attire that is comfortable and conducive to working with young children. This may include comfortable trousers, skirts, dresses, or smart casual wear. Avoid clothing that is revealing, ripped, or has offensive slogans/images.
      • Footwear: Closed-toe shoes with good grip are essential for safety and mobility while working with children. Avoid shoes with high heels or open toes that could pose a tripping hazard.
      • Jewellery: Jewellery should be kept minimal to avoid any potential of injury from children grabbing or pulling.




      • Cleanliness: Maintaining good personal hygiene is essential for working with children. Staff are expected to bathe or shower regularly and use appropriate deodorant to minimise body odour.
      • Hair: Hair should be clean and neatly styled in a way that minimises the risk of hair falling into food or during close interaction with children.
      • Nails: Finger nails must be kept neat, clean and at an appropriate length for working with children. No false nails are permitted as these are high risk vectors for spreading disease and pathogens.
      • Overall Presentation: Staff should present themselves in a way that fosters trust and professionalism.


      Additional Considerations:


      • Safe and Appropriate: Clothing and accessories should not pose a safety risk to children or staff. Avoid loose clothing, dangling jewellery, or anything that could be a choking hazard.
      • Respectful and Inclusive: Staff attire should be respectful and inclusive of all cultures and backgrounds.




      • We trust staff to use their judgement and maintain a professional appearance. However, management may address any concerns regarding attire or hygiene in a respectful and confidential manner.




      • Professional Image: A professional appearance reflects positively on our academy and creates a trusting environment for parents and families.
      • Safety: Proper attire and hygiene contribute to a safe and healthy environment for children and staff.
      • Positive Role Model: Staff serve as role models for children, and a professional appearance reinforces positive values.




      By adhering to this policy, we can create a safe, professional, and welcoming environment for both children and staff. If you have any questions regarding this policy, please don’t hesitate to speak to your supervisor or the academy manager

      Staff Deployment

      At bambooh®, we are committed to providing high-quality childcare and ensuring all children receive the necessary supervision and support. This policy outlines the procedures for staff deployment across different settings within our academy when necessary to maintain appropriate staff-to-child ratios.




        • Maintaining Ratios: This policy ensures we comply with legal requirements regarding staff-to-child ratios in all settings. This promotes the safety and well-being of all children in our care.
        • Flexibility and Teamwork: It fosters collaboration and teamwork among staff across settings, allowing them to support each other and contribute to a positive learning environment for all children.


      Deployment Scenarios:


      Staff from one setting may be deployed to another setting on a temporary basis in the following situations:


        • Staff Shortages: To cover for unexpected staff absences due to illness, holidays, or training commitments.
        • Increased Enrolment: To temporarily support a setting experiencing a surge in enrolment that exceeds the current staffing capacity.
        • Special Events: To provide additional supervision during special events or activities that require a higher staff-to-child ratio.


      Selection Process:


      The selection of staff for deployment will be based on the following factors:


        • Qualifications and Experience: Staff with the necessary qualifications and experience relevant to the age group in the receiving setting will be prioritised.
        • Availability: Staff availability will be considered, aiming to minimise disruption to their usual setting.
        • Willingness: Staff willingness to be deployed will be considered while respecting individual preferences.




        • Clear Communication: Staff will be informed well in advance (whenever possible) about potential deployment to another setting.
        • Training and Induction: If necessary, staff will receive any required training or induction specific to the receiving setting before deployment.
        • Ongoing Communication: Clear communication channels will be maintained between staff, supervisors, and both settings throughout the deployment period.




        • Staff Wellbeing: The well-being of staff is a priority. Deployment will be for a limited duration to minimise disruption and workload.
        • Continuity of Care: Whenever possible, efforts will be made to minimise disruption to children’s routines and relationships with familiar staff.
        • Feedback: Feedback from deployed staff and the receiving setting will be gathered to continuously improve the deployment process.




      This policy fosters collaboration and ensures all our settings maintain appropriate staff-to-child ratios. By working together, we can continue to provide a high standard of care and a nurturing learning environment for all children.

      Complaints Procedure

      Our nursery is committed to providing high-quality care and education for all children. This policy outlines a clear and fair procedure for addressing any concerns or complaints parents/carers may have.

      We will implement the following procedures to ensure a responsive and effective complaints process:

      Encouraging Open Communication:

      • Accessibility: We encourage open communication and aim to address concerns informally whenever possible on the Famly app. Appointments can be made to speak with staff members to listen to and discuss any issues parents/carers may have.
      • Threats of reporting our nursery to Ofsted is illegal and will not be tolerated.


      Formal Complaints Procedure:

      • Making a Complaint: Parents/carers can make a formal complaint verbally or in writing on the Famly App.
      • Acknowledgement: All complaints will be acknowledged promptly, usually within 24 hours, with confirmation of receipt.
      • Investigation: The complaint will be investigated thoroughly and impartially by a designated member of the management team (different from the person the complaint is about).
      • Information Gathering: We will gather information from all relevant parties involved, including the parent/carer, staff, and potentially the child (age-appropriately).
      • Response and Resolution: We aim to resolve all complaints within a reasonable timeframe, typically within 10 working days for straightforward matters. Complex issues may require additional investigation. A written response outlining the investigation findings and any proposed resolutions will be provided to the parent/carer.


      Confidentiality and Fairness:

      • Confidentiality: We will maintain confidentiality throughout the complaints process, except in situations where disclosure is required by law or to safeguard the welfare of a child.
      • Fairness: All complaints will be treated fairly and objectively, regardless of the nature of the complaint or the person involved.


      Appeal Process:

      • Right to Appeal: Parents/carers have the right to appeal the outcome of a complaint if they are not satisfied with the resolution. The appeals process will be clearly explained within the written response.
      • Appeal Investigation: An independent member of the management team or a designated external body will review the appeal.


      External Reporting:

      • Regulatory Bodies: If the complaint is unresolved or concerns a serious issue such as child safety, the parent/carer has the right to report the issue to relevant regulatory bodies (e.g., Ofsted). We will provide information on how to make such reports if necessary.
      • [Ofsted details]

      Learning and Improvement:

      • Feedback and Analysis: We value feedback from complaints as an opportunity to improve our services. All complaints will be analysed to identify any recurring issues and inform improvements to policies and procedures.
      • Policy Review: This policy will be reviewed and updated regularly to reflect best practices and ensure its effectiveness in addressing concerns. 
      Staff Grievances and Complaints

      bambooh® is committed to providing a fair and supportive working environment for all staff. This policy outlines the procedures for handling staff grievances and complaints in an efficient and fair manner to allow us to focus on what matters most, our bambooh children. We encourage open communication and aim to resolve any issues swiftly and fairly. 

      Who Can Use This Policy:

      All permanent, temporary, and probationary staff members of bambooh® Early Years Academies.


      What is a Grievance?

      • A grievance is a complaint raised by a staff member about their employment at bambooh® Early Years Academies.
        • This could include concerns about:
        • Pay or working hours
        • Disciplinary action
        • Discrimination or harassment
        • Workload or working relationships
        • Workplace health and safety


      What is a Complaint?

      A complaint is an informal or formal expression of dissatisfaction with a service or procedure at bambooh®.


      This could include concerns about:


        • Management decisions
        • bambooh policies or procedures
        • Resources or equipment
        • Staff relations


      Informal Resolution:

      • We encourage staff to try to resolve any concerns informally in the first instance to release the pressure before it builds.
      • You can discuss your grievance or complaint with Sacha Smith, our Director of Human Resources through Slack chats.
      • Informal resolution aims to address the issue quickly and directly.


      Formal Grievance Procedure:

      • If informal resolution is not successful, you may then raise a formal grievance.
      • To do this, you should submit a written grievance to Sacha Smith at within 28 days of the incident that caused the grievance.
      • Your written grievance should clearly state the nature of your complaint and the desired outcome.
      • Your Director for HR (Sacha Smith) will then arrange a meeting with you to discuss the grievance in detail.





      • Your director for HR and direct manager (or another designated staff member or director) will investigate your grievance.
      • This may involve gathering information from witnesses and reviewing relevant documents.
      • You will have the opportunity to present your case and any supporting evidence.



      • Your Director for HR will aim to reach a fair and reasonable decision within 14 days of the meeting.
      • You will be informed of the decision in writing.
      • If the decision is not satisfactory, you may appeal the decision to your Director for HR (Sacha Smith)


      Appeal Process:

      • If you wish to appeal the initial decision, you should submit a written appeal within 5 days of receiving the decision.
      • Your Director for HR (Sacha Smith) including at least one other company director will then review the case and make a final decision.
      • You will be informed of the final decision in writing.



      • All grievances and complaints will be treated confidentially throughout the process.
      • Information will only be shared with those who need to know in order to investigate and resolve the issue.



      • We aim to resolve all grievances and complaints as quickly as possible.
      • However, complex cases may take longer to investigate.
      • You will be kept informed of the progress of your grievance or complaint throughout the process.


      External Support:

      If you are unhappy with the outcome of the grievance or complaint procedure, you may seek advice from a trade union or Citizens Advice Bureau.


      Right to Raise Concerns:

      You have the right to raise a grievance or complaint without fear of reprisal.


      Policy Review:

      This policy will be reviewed regularly to ensure it remains up-to-date and effective.




      By providing a clear and fair grievance and complaints procedure, bambooh® aims to foster a positive working environment where staff feel supported and valued.

      Additional Needs Policy

      Our nursery is committed to providing an inclusive and supportive environment where all children, regardless of their needs or abilities, feel valued and empowered to reach their full potential. This policy outlines our approach to identifying, assessing, and supporting children with additional needs (SEND).

      We will implement the following procedures to ensure all children with additional needs are included and supported:

      Identification and Assessment:

      • Collaborative Approach: We work collaboratively with families to identify potential additional needs. This may involve gathering information from parents/carers, health professionals, or previous settings the child attended.
      • Observation and Assessment: Our staff are trained to observe children’s development and identify potential needs through ongoing assessments and standardised tools (if appropriate).
      • Open Communication: We maintain open communication with families throughout the identification and assessment process, sharing observations and seeking their input and perspectives.
      • Confidentiality: All information regarding a child’s additional needs will be treated confidentially and shared only with those who have a legitimate need to know, with parental consent.


      Meeting Individual Needs:

      • Individualised Education Plans (IEPs): In collaboration with families and relevant professionals, we will develop Individualised Education Plans (IEPs) for children with identified needs. These plans will outline specific goals, strategies, and support mechanisms to meet the child’s unique needs.
      • Differentiation: We will differentiate our learning activities and curriculum to cater to the diverse needs and learning styles of all children, including those with additional needs.
      • Specialist Support: We will work alongside relevant specialists, such as speech and language therapists, occupational therapists, or educational psychologists, to provide additional support for children’s specific needs. This may involve referrals, consultations, or in-nursery support.
      • Resources and Equipment: We will provide appropriate resources and equipment to support children with additional needs and ensure their full participation in activities. This may include specialised furniture, assistive technology, or sensory tools.


      Accessibility and Inclusion:

      • Physical Environment: We will ensure our nursery environment is accessible and inclusive for all children, considering factors like mobility aids, sensory sensitivities, and clear signage.
      • Positive Attitudes: We promote positive attitudes towards diversity and inclusion among all staff members. We will provide ongoing training to enhance their understanding of additional needs and effective support strategies.
      • Peer Support: We foster a supportive and inclusive environment where children with additional needs feel valued and respected by their peers. We will encourage positive interactions and opportunities for collaboration.
      • Transition Planning: If a child with additional needs transitions to a new setting, we will work collaboratively with families and the receiving school or service to ensure a smooth and coordinated transition process.


      Partnership with Families:

      • Open Communication: We maintain open communication and collaboration with families throughout the process, ensuring they are informed and involved in all aspects of their child’s support plan.
      • Joint Working: We work jointly with families to develop and implement IEPs, considering their priorities and expertise.
      • Support and Resources: We will provide families with information, resources, and support groups to help them understand their child’s needs and access relevant services.


      Review and Continuous Improvement:

      • Policy Review: This policy will be reviewed and updated regularly to reflect changes in legislation, best practices, and feedback from families, staff, and external professionals.
      • Monitoring and Evaluation: We will monitor the effectiveness of our SEND provision and make adjustments to ensure all children with additional needs are receiving the support they require to thrive.
      Special Events and Outings Policy

      Our nursery is committed to providing enriching learning experiences for all children. Special events and outings offer valuable opportunities for children to explore new environments, engage in social interaction, and expand their knowledge and creativity. This policy outlines the procedures for planning, organising, and conducting safe and successful special events and outings.

      We will implement the following procedures to ensure positive experiences for all children during special events and outings:

      Planning and Organisation:

      • Risk Assessment: A thorough risk assessment will be conducted for all planned events and outings, considering potential hazards and implementing appropriate control measures to ensure children’s safety.
      • Parental Consent: Written parental consent will be obtained for all children participating in special events and outings. Information will include details about the event, location, transportation arrangements, and emergency contact information.
      • Staffing Ratios: Adequate staff-to-child ratios will be maintained to ensure proper supervision and support for all children throughout the event or outing. Staff will be familiar with the planned activities and emergency procedures.
      • Communication with Families: Clear and timely communication will be provided to families about upcoming events and outings. This may include detailed information about the purpose, schedule, activities, dress code, and transportation arrangements.
      • Inclusion: We will plan events and outings that are inclusive and adaptable to cater to the needs and abilities of all children. This may involve providing alternative activities or support mechanisms for children with additional needs.

      Conducting Events and Outings:

      • Clear Expectations: Children will be informed about the rules and behaviour expectations before, during, and after the event or outing.
      • Supervision: Staff will maintain close supervision of all children throughout the event or outing, ensuring their safety and well-being.
      • Headcount Procedures: Regular headcount will be conducted to ensure all children are accounted for at all times.
      • Emergency Procedures: All staff will be familiar with emergency procedures and evacuation routes for the event location. A first-aid kit and contact information for emergency services will be readily available.
      • Risk Management: Staff will be vigilant in identifying and mitigating any potential risks that may arise during the event or outing.
      • Photographic Consent: If photos or videos are taken during the event or outing, written consent will be obtained from parents/carers regarding their child’s image being used.

      Post-Event Procedures:

      • Debriefing: Staff will debrief after each event or outing to discuss any challenges encountered, successes experienced, and areas for improvement.
      • Feedback: Families may be invited to provide feedback on their child’s experience at the event or outing. This feedback will be used to improve future events.
      Critical Incident Response Policy

      Our nursery is committed to ensuring the safety and well-being of all children entrusted to our care. This policy outlines a clear and coordinated plan for responding to critical incidents that may occur within the nursery setting. Our goal is to minimise harm, ensure the safety of children and staff, and effectively address the aftermath of the incident.

      We will implement the following procedures to ensure a prompt and effective response to critical incidents:

      Preparation and Prevention:

      • Risk Assessment: We will conduct regular risk assessments of the nursery environment and activities to identify potential hazards and implement preventative measures to minimise the likelihood of a critical incident.
      • Incident Reporting Procedures: Staff will be trained on recognising and reporting critical incidents immediately to the designated member of management.
      • Emergency Procedures: All staff will be familiar with emergency procedures such as fire drills, evacuation routes, and first-aid protocols. Regular practice drills will be conducted.
      • Communication Plan: A clear communication plan will be established, outlining who will be contacted and how information will be disseminated in the aftermath of a critical incident. This will include procedures for notifying parents, relevant authorities, and emergency services as necessary.


      Responding to a Critical Incident:

      • Immediate Actions: Upon notification of a critical incident, the designated member of management will take immediate action to ensure the safety of children and staff. This may involve initiating evacuation procedures, providing first aid, or contacting emergency services.
      • Incident Containment: Steps will be taken to contain the incident and minimise further risk. This might involve securing the scene, isolating hazards, or preventing the spread of any potential contamination.
      • Safeguarding Children: The well-being of children will be the top priority. Staff will ensure children are safe and accounted for, providing comfort and support as needed. Parents/carers will be notified promptly about the incident and their children’s well-being.
      • Information Gathering: Information will be gathered from witnesses and staff involved in the incident. Facts will be documented accurately and objectively, avoiding speculation or assumptions.
      • Internal Communication: Staff will be kept informed about the situation in a clear and timely manner to minimise anxiety and ensure everyone is following appropriate procedures.
      • External Communication: Relevant authorities and emergency services will be contacted promptly depending on the nature of the incident. Communication with parents/carers will take precedence, ensuring they are informed about their child’s safety and the situation unfolding. Information to the wider community will be managed with sensitivity and in accordance with data protection regulations.


      Recovery and Support:

      • Post-Incident Review: A thorough review of the incident will be conducted once the immediate situation is stabilised. This will involve investigating the cause of the incident, identifying any contributing factors, and learning lessons to prevent similar occurrences in the future.
      • Psychological Support: Psychological support will be offered to staff and children who may have been traumatised by the incident. This may involve access to counselling services or employee assistance programs.
      • Debriefing: Debriefing sessions will be held for staff involved in the incident to discuss their experiences and provide emotional support.
      • Reporting Requirements: Any reportable incidents will be reported to the relevant authorities as required by law (e.g., safeguarding concerns, accidents).
      • Policy Review: This policy will be reviewed and updated regularly to reflect any changes in legislation, best practices, and lessons learned from past incidents.


      Additional Considerations:

      • Confidentiality: Confidentiality will be maintained throughout the incident response process, except when disclosure is required by law or to ensure the safety and well-being of children.
      • Media Relations: A designated spokesperson will be responsible for communicating with the media in the aftermath of a critical incident. This will ensure consistent and accurate information is disseminated.
      Food and Nutrition Policy

      Our nursery is committed to promoting healthy eating habits and supporting children’s overall well-being. This policy outlines the principles and practices we follow to provide nutritious and enjoyable mealtimes for all children in our care.

      We will implement the following procedures to ensure healthy and positive food experiences for all children:

      Nutritional Principles:

      • Balanced Meals and Snacks: We will provide balanced meals and snacks (sent by the parents) that follow relevant dietary guidelines and cater to children’s nutritional needs throughout the day.
      • Variety and Inclusion: We will offer a variety of healthy foods from all food groups to encourage children to explore different flavours and textures. We will also consider cultural preferences and dietary restrictions when planning meals.
      • Minimising Sugar, Salt, and Fat: We will limit the use of added sugars, salt, and unhealthy fats in our meals and snacks. We will prioritise whole foods and natural ingredients whenever possible.
      • Hydration: We will ensure children have access to clean, fresh water throughout the day to stay hydrated.


      Mealtimes and Snacks:

      • Scheduled Mealtimes: We will establish regular meal and snack times to provide children with a predictable routine and foster healthy eating habits.
      • Positive Atmosphere: We will create a calm and pleasant atmosphere at mealtimes, encouraging children to enjoy their food and socialise with peers.
      • Self-Service Opportunities (Age-Appropriate): We will encourage age-appropriate self-service opportunities for children to develop independence and positive associations with mealtimes.
      • Staff Role Models: Staff will be positive role models for healthy eating habits, demonstrating good table manners and enjoying meals alongside children.
      • Portion Control: We will offer appropriate portion sizes based on children’s age and activity levels. Children will be encouraged to listen to their bodies and have seconds of healthy options when desired.
      • Accommodating Dietary Needs: We will cater to children with allergies, intolerances, or specific dietary requirements. Individual dietary plans will be developed in collaboration with parents/carers and healthcare professionals as needed.


      Food Preparation and Hygiene:

      • Fresh Ingredients: We will prioritise fresh, seasonal ingredients whenever possible to ensure meals are nutritious and appealing.
      • Safe Food Handling Practices: Staff will adhere to strict hygiene standards when preparing, handling, and storing food to ensure food safety.
      • Age-Appropriate Presentation: Food will be presented in an age-appropriate and visually appealing way to encourage children to try new foods.


      Communication and Collaboration:

      • Transparent Communication: We will share menus and nutritional information with parents/carers regularly.
      • Open Communication with Families: We will maintain open communication with families regarding children’s dietary needs, preferences, and any concerns they may have.
      • Fostering Healthy Habits at Home: We will collaborate with families to promote healthy eating habits at home by sharing recipes, meal planning suggestions, and educational resources.
      Risk Assessments Policy

      Our nursery is committed to providing a safe and healthy environment for all children in our care. Risk assessments are a crucial tool for identifying potential hazards, evaluating risks, and implementing control measures to minimise the likelihood of accidents or injuries. This policy outlines the procedures for conducting and maintaining effective risk assessments within the nursery setting.

      We will implement the following procedures to ensure a proactive approach to risk management:

      Conducting Risk Assessments:

      • Regular Assessments: We will conduct risk assessments regularly, covering all aspects of the nursery environment, activities, equipment, and procedures. This may include daily checks for hazards in play areas, seasonal adjustments for outdoor play, and assessments of new equipment or activities before implementation.
      • Competent Assessors: Risk assessments will be conducted by competent staff members who have received training in risk identification, evaluation, and control measures.
      • Scope of Assessments: Assessments will be comprehensive and consider a variety of factors, including:
        • The age and developmental stage of the children using the equipment or space.
        • Potential hazards associated with the environment, activities, or equipment.
        • Likelihood of an incident occurring.
        • Severity of potential injuries or harm.
      • Record Keeping: Detailed records of risk assessments will be maintained, including the date of assessment, identified hazards, implemented control measures, and any recommendations for improvement.


      Implementing Control Measures:

      • Hierarchy of Controls: We will prioritise control measures following the hierarchy of controls, aiming to eliminate hazards at the source whenever possible. This may involve removing hazards, modifying equipment, or implementing safer procedures.
      • Risk Reduction: If complete hazard elimination is not possible, we will implement control measures to reduce the likelihood or severity of potential incidents. This may involve supervision strategies, use of personal protective equipment, or restricting access to certain areas.
      • Monitoring and Review: The effectiveness of control measures will be monitored and reviewed regularly to ensure they remain adequate and appropriate.


      Communication and Consultation:

      • Staff Training: All staff will receive ongoing training in risk identification, risk assessment procedures, and implementation of control measures.
      • Incident Reporting: Staff are encouraged to report any incidents, near misses, or potential hazards identified within the nursery setting. Reported incidents will be investigated, and risk assessments will be reviewed and updated as needed.
      • Consultation with Families: We will keep families informed about the nursery’s risk management procedures and the importance of a safe learning environment.
      Sickness Policy

      bambooh is committed to maintaining a healthy and safe environment for all children and staff. This policy outlines guidelines for when to keep a child home from nursery due to illness to prevent the spread of contagious diseases and ensure the well-being of all.

      We will implement the following procedures to ensure a healthy environment for all:

      Communication and Information Sharing:

      • Parental Responsibility: We encourage parents/carers to inform the nursery as soon as possible if their child is unwell and will be absent.
      • Medical Information Updates: We encourage parents/carers to keep their child’s medical information updated, including any vaccinations, recent illnesses, or changes in health.
      • Communication Channels: We will use the Famly app to communicate with parents/carers about any outbreaks of illness within the nursery setting. Parents/carers are encouraged to use the Famly app to inform staff if their child is unwell or recovering from an illness.
      • Medication Administration: Written consent from parents/carers is required for the administration of any medication, including Calpol for fever or teething.


      Amending Sickness Procedure: Contacting Parents for Early Collection


      Identifying a Fever:


      A child will be considered to have a fever if their temperature, taken orally or rectally, is:


      • 38°C or above for a baby under 3 months old.
      • 38°C or above for a child aged 3-6 months old. This is a high fever and requires medical attention.
      • 37.5°C or above for a child aged 6 months or older. We will monitor the child’s temperature and behaviour, and parents will be contacted if the fever persists or worsens.


      Contacting Parents:


      • If a child develops a fever that meets the criteria above, we will attempt to reach the primary parent/carer listed on the emergency contact information form.
      • We will explain the child’s symptoms, including the fever reading.
      • We will emphasise our commitment to keeping children comfortable and safe but also the importance of preventing the spread of illness.
      • We will respectfully request the parent/carer to pick up their child as soon as possible for further evaluation by a doctor.


      Minimising Disruption:


      • We understand the inconvenience of picking up a child early from school.
      • Whenever possible, we will monitor a child with a low-grade fever for a short period to see if it resolves on its own.
      • We will keep parents updated on the child’s condition and consult them before making any decisions.


      Prioritising Child’s Health:


      • The well-being of the child is our top priority.
      • A high fever, along with other concerning symptoms, may necessitate immediate parental collection and a doctor’s visit.
      • We will not hesitate to contact emergency services if the child’s condition worsens.


      Communication and Record Keeping:


      • We will document the time of contact with parents/guardians, the child’s temperature, and any additional symptoms observed.
      • We will also document the time the child left the school and with whom.


      Exclusion Guidelines:

      • Common Childhood Illnesses: We have clear guidelines for the exclusion of children with common childhood illnesses. This information is provided to parents/carers and outlines the typical symptoms and exclusion periods for various illnesses, such as diarrhoea/vomiting, measles, chickenpox, mumps, etc.
      • Contagious Diseases: Children who are displaying symptoms of contagious diseases will be excluded from the nursery until they are no longer contagious, as determined by the recommended exclusion period for the specific illness or based on guidance from a healthcare professional.
      • Meningitis/Septicaemia: We recognise the seriousness of meningitis and septicaemia. If a child displays any symptoms, we will seek immediate medical attention.


      Returning to Nursery After Illness:

      • Recovery and Treatment: Children should be fully recovered and no longer contagious before returning to nursery. In some cases, a doctor’s note or confirmation of completing a treatment regimen may be required before a child rejoins the setting.
      • Communication with Staff: Parents/carers are encouraged to inform staff if their child is recovering from an illness or taking medication, allowing staff to provide appropriate care and support.


      Additional Considerations:

      • Pregnant Women: We raise awareness among parents/carers, particularly pregnant women, about certain illnesses that may pose a risk and advise consulting a doctor if exposed.
      • Broken Bones and Casts: A doctor’s letter is required before a child with a cast returns to nursery to ensure their safety and participation in activities.
      • Medications: Clear instructions and consent forms are required for the administration of any medication brought to the nursery by parents/carers.
      • Coughs, Colds, and Flu: We encourage parents/carers to keep children home if they are unwell with coughs, colds, or flu to prevent the spread of illness within the nursery setting.

      Collaboration with Families:

      • Open Communication: We maintain open communication with families regarding their child’s health and well-being. We work collaboratively with parents/carers to ensure a healthy environment for all children.
      • Shared Responsibility: We acknowledge that both the nursery and families share the responsibility for preventing the spread of illness.
      Famly Policy

      The Famly app is a valuable tool for communication and information sharing between our nursery and families. This policy outlines the responsible use of Famly by staff members to ensure:

      • Data Protection and Privacy: We are committed to respecting the privacy of children and families.
      • Safeguarding Compliance: Our communication adheres to safeguarding procedures, protecting children’s well-being.
      • Effective Communication: We promote clear, accurate, and professional communication with parents/guardians.


      We will implement the following procedures to ensure responsible use of the Famly app:

      Permitted Times for Famly and Device Use

      Famly and designated nursery devices are valuable tools for communication and documentation within the Early Years Academy. To ensure efficient use and prioritise hands-on interaction with children, we have established specific times for Famly and device access:

        • Signing In (Opening – 09:00): Staff can use Famly at the start of the day to log children in upon arrival.
        • Updates and Assessments (12:00 – 13:00): This dedicated lunchtime window allows staff to focus on updating Famly with information such as:
        • Observations and developmental notes from the morning.
        • Completion of assessments (if applicable).


      Important Note:


      Use During Development and Play:  The use of Famly and the designated business device is only permitted during development and play activities for the sole purpose of taking photos for observations. Staff should prioritise direct interaction with children during playtime. Photos captured should be relevant to documented observations and learning objectives and only be taken by the designated, nursery device – never personal devices. 

      App Use Restriction: Staff are not permitted to have the Famly app installed on personal devices and are prohibited to contact or communicate with parents from the Famly app via their personal devices.

      General Guidelines:

      Data Protection and Security:

      • Principle of Least Privilege: Staff will only access and share information necessary for their job duties. This minimises data exposure and upholds data privacy principles.
      • Data Protection Compliance: All staff will comply with data protection regulations, such as GDPR, to safeguard confidentiality and information security. This includes using strong passwords and reporting any suspected data breaches.
      • Designated Mobile Devices: Staff will access Famly only on designated work devices with appropriate security measures in place. Personal devices are strictly prohibited for accessing Famly, except for staff with children enrolled in the nursery (who will require prior written approval and adhere to data protection guidelines).


      Professional Communication on Famly:

      • Professional Tone: Staff will maintain a professional and respectful tone in all Famly communications. This includes avoiding slang, informal language, personal opinions, or jokes that may be misconstrued.
      • Factual and Timely: Information shared through Famly will be accurate, factual, and communicated promptly. Updates on a child’s day, important announcements, or reminders will be posted in a timely manner.
      • Responsiveness: Staff will strive to respond to parent/carer inquiries through Famly in a timely manner, aiming for a specific timeframe (e.g., within 24 hours).


      Efficiency and Focus on Children:

      • Task Completion: Staff will utilise Famly efficiently to complete tasks such as logging daily activities, observations, and updates. This ensures efficient communication while minimising time spent on the platform.
      • Focus on Quality Care: Staff are committed to providing a safe and stimulating environment for children. Famly serves as a communication tool, and staff will prioritise their direct interactions with children to ensure their well-being and development.


      Communication with Parents/Guardians

      • Initiating Contact:
        • Permitted: Staff can respond to questions and requests from parents/guardians regarding their child.
        • Not Permitted: Staff will not use Famly to initiate contact requesting early pick-up due to a child’s unsettled behaviour.


      • Child Concerns:
        • Not Permitted: Staff will not directly inform parents/guardians about a child’s unsettled behaviour through Famly.
        • Required: If a child is unsettled, staff will seek guidance and assistance from management. This allows for proper investigation, potential training opportunities, and improved strategies for addressing child behaviour.


      • Reasons for Contact:
        • Permitted: Staff can use Famly to communicate about:
          • Serious injuries (as outlined in the Injury Policy)
          • Child’s illness (as outlined in the Illness Policy)
          • Answering factual questions and inquiries from parents/guardians
          • Requesting information about unexplained absences
        • Not Permitted: Staff will not share unsubstantiated concerns or speculative information about a child through Famly.


      Additional Considerations:

      • Staff are strictly not permitted to install or use the Famly app on their personal devices. 
      • Signing in and out of Famly must only be done via the dedicated school device on site.
      • This policy applies to all Famly communication, including messages, notes, and announcements.
      • Management reserves the right to monitor Famly communication and address any misuse.
      • Staff will receive regular training on responsible Famly use and effective communication strategies.


      By following this policy, we ensure the Famly app remains a valuable tool for fostering positive and productive communication between our nursery and families. This collaborative approach strengthens relationships, promotes transparency, and allows for a more coordinated approach to a child’s well-being and development

      KoFi Donation Policy

      Our nursery is committed to recognising and appreciating the hard work and dedication of our teachers. This policy clarifies the use of KoFi accounts for teacher appreciation donations.

      Teacher-Managed KoFi Accounts:

      • Individual Accounts: Some teachers may choose to set up personal KoFi accounts to receive donations from parents/guardians who wish to show their appreciation.
      • Nursery Responsibility: The nursery is not responsible for the creation, maintenance, or communication associated with these individual KoFi accounts.
      • Financial Transparency: Donations made through KoFi go directly to the teacher’s designated account, and the nursery receives no portion of these funds.\


      Responsible Use:

      • Teacher Responsibility: Teachers who choose to utilise a KoFi account are encouraged to use it responsibly and professionally.
      • Nursery Support: The nursery will promote individual KoFi accounts and solicit donations on behalf of teachers.
      • Alignment with Nursery Values: The use of KoFi accounts should align with the nursery’s values and not create any pressure or expectation for donations from families.


      Additional Considerations:

      • Data Privacy: Teachers are responsible for ensuring any data collected through their KoFi accounts complies with data protection regulations.
      • Tax Implications: Teachers should be aware of any potential tax implications associated with receiving donations through KoFi.
      • Alternative Appreciation Methods: The nursery encourages families to express appreciation for teachers through various means such as verbal praise, written notes, or participation in teacher appreciation events.



      • Teacher Appreciation: KoFi accounts offer an additional avenue for families to show appreciation for teachers’ efforts.
      • Transparency: This policy clarifies the nursery’s stance on KoFi accounts and ensures transparency for both families and teachers.
      • Professionalism: Responsible use of KoFi accounts maintains a professional environment within the nursery.


      By implementing this policy, we aim to create a clear framework for teacher appreciation while ensuring transparency, professionalism, and compliance with relevant regulations.

      Teacher Referral Program Policy

      Our nursery values the contributions of our teachers and is committed to fostering a positive work environment. This referral program offers teachers an opportunity to earn a commission for referring new enrolments to the nursery.


      • All nursery teachers are eligible to participate in the referral program.


      Referral Process:

      • Referral Agreement: To participate, teachers must sign a formal referral agreement outlining the program’s terms and conditions. This agreement will include details such as:
        • Commission rate (e.g., 5% of enrolment fees)
        • Eligibility criteria for referrals (e.g., new enrolments only)
        • Referral submission process (e.g., online form, referral card)
        • Payment terms (e.g., commission paid after successful enrolment period)
      • Submitting Referrals: Teachers should submit referrals using the designated process outlined in the agreement. This ensures proper tracking and attribution of referred enrolments.
      • Communication: Teachers are encouraged to communicate the referral program to potential families while maintaining professionalism and avoiding any pressure tactics.


      Additional Considerations:

      • Confidentiality: All referral information will be kept confidential, adhering to data protection regulations.
      • Record Keeping: The nursery will maintain accurate records of all referrals submitted by teachers.
      • Performance Reviews: Teacher performance will be evaluated based on various factors, not solely on the number of referrals generated.
      • Continuous Improvement: The nursery reserves the right to review and update the referral program periodically to ensure its effectiveness and alignment with nursery goals.



      • Teacher Appreciation: The referral program allows teachers to earn additional income in recognition of their efforts in promoting the nursery.
      • Increased Enrolment: A well-managed referral program can be a valuable tool for attracting new families to the nursery.
      • Positive Work Environment: The program fosters a sense of collaboration and investment among teachers in the nursery’s success.


      Key Points for Improvement:

      • Consider including a timeline for when referral commissions are paid after enrolment (e.g., after a successful probationary period).
      • You may want to specify any limitations on who can be referred (e.g., siblings of current enrolees may not be eligible for referral commissions).
      • Offering marketing materials or referral templates to teachers can make it easier for them to promote the program to potential families.


      By implementing this policy, we aim to create a transparent and rewarding referral program that benefits both teachers and the nursery.

      Staff Training Policy

      Our nursery is committed to providing the highest quality care and education for all children. This requires a well-trained and knowledgeable staff team. This policy outlines our commitment to staff training and development, ensuring staff possess the necessary skills and knowledge to effectively support children’s learning and well-being.

      Importance of Early Years Training:

      • Meeting Regulatory Requirements: We comply with all regulatory requirements for staff qualifications and training in early years settings.
      • Continuous Professional Development: We believe in the importance of continuous professional development (CPD) for all staff. This ensures they stay up-to-date with best practices, new developments in the field, and any changes in legislation.
      • Enhanced Quality of Care: Investing in staff training directly benefits the children in our care by contributing to a stimulating and enriching learning environment.


      Training Opportunities:

      • Induction Training: All new staff will complete a comprehensive induction program covering nursery policies, procedures, safeguarding practices, and child development.
      • Ongoing Training: We offer a variety of ongoing training opportunities throughout the year, tailored to meet the needs of individual staff members and the nursery as a whole. This may include:
        • Early Years Foundation Stage (EYFS) framework updates
        • Child development topics
        • Special educational needs (SEN) support
        • Play and learning activities
        • Safeguarding procedures
        • First aid and health and safety
      • External Training Courses: We encourage and support staff in attending external training courses relevant to their role and career development. Financial assistance or time off for training may be considered on a case-by-case basis.


      Weekend Training:

      • Commitment to Continuous Learning: We acknowledge that some essential training courses may be offered on weekends.
      • Work-Life Balance: We are committed to supporting a healthy work-life balance for our staff. Time off in lieu or alternative arrangements may be considered for staff who attend weekend training.
      • Flexibility: We will strive to offer a variety of training options, including weekday sessions or online training modules, whenever possible.


      Token System and Recognition:

      • Value of Training Participation: We recognise the value of staff commitment to ongoing training. A token system will be implemented to acknowledge staff participation in training activities.
      • Benefits of Tokens: Tokens earned through training attendance can be used for various benefits, such as:
        • Priority consideration for preferred vacation requests
        • Discounts on nursery fees for their own children
        • Additional professional development opportunities


      Staff Development Reviews:

      • Regular Reviews: We conduct regular staff development reviews to discuss individual training needs, identify areas for improvement, and set professional development goals.
      • Training Plan Development: Based on the individual reviews, personalised training plans will be developed to support staff growth and career aspirations.



      • Skilled and Knowledgeable Staff: A well-trained staff team is essential for providing high-quality care and education for young children.
      • Improved Staff Morale: Investing in staff development demonstrates our commitment to their growth and career satisfaction.
      • Enhanced Credibility: A focus on ongoing training strengthens our nursery’s reputation for providing excellent early years care.


      By implementing this policy, we create a culture of continuous learning and professional development for our staff. A well-trained and motivated team ultimately benefits the children in our care as they receive the highest quality education and support for their development

      Token Recognition System Policy

      Our nursery values its dedicated staff and their commitment to ongoing professional development. This policy outlines the Token Recognition System, a program designed to acknowledge and reward staff participation in training and development activities, as well as exceptional performance in their roles.

      Earning Tokens:

      • Training Participation: Staff members will earn tokens for successfully completing approved training courses, workshops, or attending conferences relevant to their role and the nursery setting.
      • Exceptional Performance: Staff will also be recognised for exceeding expectations in their duties. This may include:
        • Going above and beyond to support colleagues or children
        • Demonstrating exceptional creativity or innovation in their work
        • Receiving positive feedback from parents/guardians
        • Successfully implementing new initiatives or programs
        • Contributing significantly to a positive and supportive team environment
      • Recognition for Initiative: Staff may also be awarded tokens for demonstrating initiative in their professional development, such as attending relevant webinars or undertaking independent learning activities with prior approval.

      Token Value and Uses:

      • Accumulating Tokens: Tokens earned throughout the year can be accumulated and used for various benefits.
      • Benefit Options: The specific benefits offered may be subject to change but could include:
        • Priority consideration for preferred vacation requests (within operational needs)
        • Discounts on nursery fees for their own children (up to a specified amount)
        • Additional professional development opportunities (e.g., reimbursement for approved external training courses)
        • Recognition and appreciation through public announcements, staff newsletters, or nomination for industry awards
        • Additional paid time off


      Determining Benefit Allocation:

      • Fair and Transparent System: A clear system will be established to determine the allocation of benefits based on the number of tokens accumulated and the nature of the contributions being recognised. This may involve a tiered system with increasing benefits corresponding to a higher number of tokens and the significance of the contribution.
      • Management Discretion: Management will have some discretion in awarding tokens for exceptional performance to ensure recognition aligns with the nursery’s values and priorities.
      • Annual Renewal: Tokens will typically expire at the end of each year, encouraging ongoing participation in professional development activities and continued high performance.

      Management and Oversight:

      • Record Keeping: The nursery will maintain accurate records of staff training participation, exceptional performance recognition, and tokens awarded.
      • Nomination Process: Staff members and managers will be able to nominate colleagues for recognition of exceptional performance. A clear nomination process will be outlined.
      • Program Review: The Token Recognition System will be reviewed periodically to ensure its effectiveness and may be adjusted based on staff feedback and program goals.



      • Motivation for Training and Performance: The token system incentivises staff to actively participate in training opportunities, go the extra mile in their roles, and strive for excellence. This leads to a more skilled, knowledgeable, and dedicated workforce.
      • Recognition and Appreciation: The program acknowledges staff commitment to professional development and exceptional performance, demonstrating the nursery’s value for their contributions.
      • Improved Staff Morale: By offering valuable benefits and recognising outstanding contributions, the token system can contribute to a positive work environment, boost staff morale, and encourage a culture of excellence.


      By implementing this Token Recognition System, we aim to foster a culture of continuous learning, professional growth, and exceptional performance within our staff team. Investing in our staff’s development and recognising their dedication not only benefits them but also directly contributes to the high-quality care and education we provide for the children in our care.

      Wonky way

      At bambooh® Day Nursery, we believe in fostering creativity and resourcefulness in our children. The Wonky Policy embraces imperfection and celebrates the potential for innovation and learning found in reused and recycled materials. We aim to minimise waste and promote environmental responsibility through engaging activities and parent participation.


      • Wonky is Wonderful! We embrace imperfection and celebrate the unique qualities found in reused and recycled materials.
      • Reuse and Recycle: We prioritise using materials more than once before discarding them and encourage recycling whenever possible.
      • Handmade Fun: We value the creativity and learning opportunities found in crafting with our hands.


      The Wonky Approach:

      • Activities and Resources: Our curriculum will incorporate activities that utilise reused and recycled materials.
        • Cardboard boxes can be transformed into playhouses, vehicles, or puppet theatres.
        • Empty containers can become musical instruments, planters, or storage solutions.
        • Fabric scraps can be used for sewing projects or creating collages.
      • Parental Involvement: We encourage parents to become involved in the Wonky Policy by:
        • Donating clean, reusable materials from home. This could include:
          • Cardboard boxes
          • Empty containers (plastic bottles, yogurt tubs, etc.)
          • Fabric scraps
          • Natural materials like leaves, pinecones, or flowers (with parental permission for picking)
        • Participating in “Wonky Workshops” – occasional parent-child sessions focused on creating with reused materials.
        • Sharing ideas and inspiration for Wonky projects.



      • Environmental Responsibility: By reusing and recycling, we minimise waste and teach children about caring for our planet.
      • Creativity and Innovation: Working with unconventional materials encourages children to think outside the box and develop problem-solving skills.
      • Skill Development: Creating projects with reused materials fosters fine motor skills, hand-eye coordination, and imagination.
      • Sense of Ownership: When children contribute materials from home, they feel a sense of pride and ownership in their creations.



      • Staff will be trained on the Wonky Policy and its implementation within activities.
      • A designated space will be allocated for storing donated materials.
      • A communication channel will be established to inform parents about Wonky activities and material needs.
      • “Wonky Displays” will showcase children’s creations from reused and recycled materials.


      Continuous Improvement:

      • The Wonky Policy will be reviewed regularly to ensure its effectiveness and adapt to new ideas.
      • Feedback from staff, parents, and children will be considered for continuous improvement.

      By implementing the Wonky Way Policy, bambooh® Day Nursery aims to foster a fun and engaging environment where children learn, create, and embrace the magic of “imperfect” innovation.

      Classroom Environment Policy

      Our classroom environment is designed to foster a stimulating and supportive learning experience for all children. This policy outlines procedures for maintaining a safe, organised, and consistent space that promotes children’s exploration, development, and well-being.

      Structured Learning Environment:

      • Rotating Program: Our curriculum follows a rotating program that utilises designated areas for specific activities and learning experiences. This structured environment provides predictability and supports children’s routines.
      • Furniture Placement: The classroom furniture is carefully arranged to facilitate the rotating program and optimise learning opportunities within each designated area.
      • Consistency and Order: Maintaining consistent furniture placement promotes a sense of organisation and allows children to know where materials and activities are located. This supports independent exploration and reduces time spent searching for resources.


      Minimising Distractions:

      • Cognitive Load: We recognise the importance of minimising clutter in the classroom to reduce cognitive load for children. Excessive visual stimuli can be overwhelming and distracting, hindering children’s focus and engagement in learning activities.
      • Wall Displays: Wall displays are carefully curated to be visually appealing and informative, directly related to current learning themes. We avoid excessive decorations or cluttered wall spaces that may overstimulate children.
      • Maintaining Order: We are committed to maintaining a clean and organised environment throughout the day. Materials are returned to their designated storage areas after use, minimising clutter and ensuring a sense of order for all children.


      Teacher Responsibilities:

      • Maintaining the Environment: Teachers are responsible for maintaining the organised and clutter-free environment outlined in this policy.
      • Furniture Movement: Moving furniture within the classroom requires prior permission from the Educational Director (ED) to ensure alignment with the rotating program and safety considerations. The ED will consider the educational purpose of the furniture movement and may suggest alternative arrangements if necessary.
      • Ongoing Evaluation: Teachers will regularly evaluate the classroom environment to ensure it remains functional, stimulating, and free from distractions.



      • Enhanced Learning: A well-organised and uncluttered classroom environment promotes focused learning, exploration, and discovery for all children.
      • Safety and Consistency: Maintaining consistent furniture placement reduces tripping hazards and allows children to navigate the classroom space confidently.
      • Positive Learning Atmosphere: A clean and organised environment contributes to a positive learning atmosphere, fostering a sense of calm and well-being for children and teachers.


      By implementing this policy, we create a purposeful and well-managed classroom environment that supports children’s learning and development. A consistent, organised, and uncluttered space allows children to thrive as they explore, learn, and interact with their surroundings.


      At bambooh® we are committed to providing a nurturing and stimulating environment for all children. Fundraising activities can be a fun and engaging way to support and enhance the children’s learning experiences. This policy outlines the principles and procedures for fundraising activities within our setting.




      • Transparency and Communication: We will be transparent with parents/carers about all fundraising activities.
      • Clear Goals: We will set clear fundraising goals and communicate the specific purpose and intended use of the funds raised.
      • Responsible Fundraising: All fundraising activities will be conducted in a responsible and ethical manner, prioritising fun and inclusivity for the children involved.


      Fundraising Activities:


      Fundraising activities may include, but are not limited to:


      • Charity events (bake sales, raffles, sponsored activities)
      • Non-uniform days
      • Donations through online platforms


      Staff Responsibilities:


      • Parental Communication: Staff will clearly inform parents/carers about any planned fundraising activities, outlining the purpose, intended use of funds, and the target amount to be raised.
      • Parental Consent: We will seek consent from parents/carers before their child participates in any fundraising activity.
      • Financial Procedures: Cash donations must not be kept on-site for longer than necessary. All cash takings and online donations must be reported to the nursery manager and recorded in a designated logbook.
      • Financial Oversight: The nursery manager will oversee all fundraising activities, ensuring proper financial records are maintained.


      Donation Options:


        • We encourage parents/carers to donate through secure online platforms whenever possible. Cash donations will also be accepted, but must be collected and documented promptly.




        • Receipts will be provided to parents/carers for any cash donations they make.


      Gifts and Donations in Kind:


        • Gifts and donations in kind (e.g., toys, books, equipment) are also gratefully received. These will be documented and used for the intended purpose.


      Unforeseen Circumstances:


        • In the event of unforeseen circumstances, such as the cancellation of a planned event, any raised funds will be used for similar purposes that align with the original fundraising objective as communicated to parents/carers.




      By following this policy, we can ensure that fundraising activities at Bambooh® Day Nursery are conducted in a transparent, responsible, and ethical manner. We value your support in enhancing the learning environment and resources available to all children in our care.

      Partnership with Parents

      Communication Policy

      Our nursery is committed to fostering strong and trusting relationships with all families entrusted to our care. Effective communication is key to ensuring parents feel informed, involved, and supported in their child’s early learning journey.

      How: We will implement the following procedures to ensure clear and consistent communication:

      With Families:

      • Regular Communication: We will provide regular updates on children’s progress, activities, and nursery events mainly through the Famly app and email.
      • Scheduled Meetings: Parents’ evenings and regular meetings with key staff will be offered to discuss children’s progress and learning goals in detail.
      • Home-School Liaison: We encourage collaboration with families and share information about children’s experiences at nursery and home to support their overall development.


      Communicating Important Information:

      • Urgent Information: Urgent information regarding health concerns, safety issues, or nursery closures will be communicated promptly through multiple channels, such as telephone calls, emails, and text messages (with prior consent).
      • Policy Updates: Updates to nursery policies will be communicated clearly to parents well in advance, allowing time for questions and clarification.


      Accessibility and Transparency:

      • Clear and Concise Communication: Information will be communicated in a clear, concise, and easy-to-understand manner, avoiding jargon and technical terms.
      • Availability of Translated Materials: Important information will be translated into relevant languages upon request to ensure all families feel included.


      Feedback and Collaboration:

      • Feedback Mechanisms: We will provide opportunities for parents to share feedback on our communication practices through surveys, suggestion boxes, or open forums.
      • Collaborative Partnerships: We value feedback and strive to continuously improve our communication methods based on parents’ suggestions and needs.


      Respectful Communication:

      • Confidentiality: We respect the privacy of each family and maintain confidentiality regarding all information shared.
      • Inclusive Communication: Our communication will be inclusive and respectful of all families’ backgrounds and cultural preferences.
      • Active Listening: We will actively listen to parents’ concerns and questions, providing time for open dialogue and addressing their needs effectively.


      Staff Communication:

      • Team Meetings: Regular staff meetings will be held to discuss communication strategies, share information, and ensure consistency across the team.
      • Training: We will provide ongoing training for staff on effective communication skills, including cultural sensitivity and active listening techniques.
      Parental Involvement Policy

      Our nursery is committed to fostering a strong partnership with families. We believe parental involvement plays a crucial role in supporting children’s learning and development, both at nursery and at home. This policy outlines opportunities for families to engage with the nursery and contribute to their child’s educational journey.

      We will implement the following procedures to encourage and support parental involvement:

      Building Strong Relationships:

      • Key Person System: Each child will be assigned a key person, a dedicated staff member who builds a strong relationship with the child and family. The key person will be the primary point of contact for communication and collaboration.
      • Regular Meetings: We will schedule regular meetings with parents to discuss their child’s development, learning goals, and progress at nursery. These meetings can be tailored to individual needs and preferences.


      Opportunities for Engagement:

      • Settling-in Process: We actively involve parents in the settling-in process to create a smooth transition for their child. This may include pre-visit opportunities, information sharing meetings, and collaborative discussions about routines and needs.
      • Events and Activities: We will organise events and activities throughout the year that encourage family participation. This may include cultural celebrations, open days, parent workshops, or volunteering opportunities.
      • Home Learning Initiatives: We will provide parents with suggestions and resources to support their child’s learning and development at home via our website, Resources may include age-appropriate activity ideas, online learning platforms, or reading materials that complement the nursery curriculum.
      • Communication and Information Sharing: We will keep parents informed about the nursery curriculum, daily activities, upcoming events, and policy changes through various channels (newsletters, emails, parent app, website).
      • Feedback and Collaboration: We value feedback from parents and welcome their suggestions for improvement in our programs and communication strategies.


      Supporting Diverse Families:

      • Flexible Approaches: We understand that families have different needs and schedules. We will offer a variety of ways for families to be involved, catering to their availability and preferences.
      • Multilingual Communication: We strive to communicate effectively with families from diverse backgrounds. Important information may be translated into relevant languages upon request, and we will consider offering resources or workshops in languages spoken by a significant portion of our families.
      • Cultural Sensitivity: We value and respect cultural diversity within our nursery community. We will celebrate cultural differences and incorporate various cultural perspectives into our curriculum and activities whenever possible.


      Confidentiality and Respect:

      • Respectful Communication: All interactions with parents will be conducted with respect and understanding.
      • Confidentiality: We maintain the confidentiality of all information shared by families.
      • Inclusive Environment: We foster an inclusive environment where all families feel welcome and valued, regardless of their background, parenting approach, or level of involvement.
      Sharing Information Policy

      Our nursery is committed to open communication and transparency with all stakeholders, including families, staff, and external bodies. This policy outlines the types of information we share, with whom, and under what circumstances.

      We will implement the following procedures to ensure responsible and appropriate information sharing:

      Types of Information Shared:

      Information About Children:

        • Developmental Progress: We will share regular updates with parents on their child’s development, learning goals, and progress at nursery.
        • Daily Activities: Parents will be informed about their child’s daily activities, routines, and special events through various channels (daily reports, newsletters, emails, or parent apps).
        • Health and Wellbeing: Information regarding a child’s health and wellbeing will be shared with parents promptly, including updates on minor illnesses, accidents, or any concerns requiring parental attention.
        • Confidentiality: All information about children will be treated confidentially and shared only with those who have a legitimate need to know, such as healthcare professionals, with parental consent.


      Information About the Nursery:

        • Policies and Procedures: We will provide families and staff with clear and accessible information about our policies, procedures, curriculum, and safety protocols.
        • Events and Activities: Information about upcoming events, activities, and parent workshops will be disseminated through various channels.
        • News and Updates: We will keep families and staff informed about any important news, updates, or changes within the nursery.


      Sharing with External Bodies:

        • Regulatory Requirements: We will share information with regulatory bodies (e.g., Ofsted) as required by law to ensure compliance with relevant regulations and maintain high-quality standards.
        • Safeguarding Concerns: If we have concerns about a child’s safety or wellbeing, we will follow established safeguarding procedures and may need to share information with appropriate authorities, such as social services.
        • Parental Consent: Sharing personal information with any external body beyond those required by law will only occur with explicit parental consent.


      Communication Channels:

      • Variety of Channels: We will utilise a variety of communication channels to cater to different preferences, such as printed materials, online platforms, emails, meetings, and parent app communications.
      • Clarity and Accessibility: Information will be communicated in a clear, concise, and easy-to-understand manner, avoiding jargon and technical terms.
      • Multilingual Communication: Important information will be translated into relevant languages upon request to ensure all families feel included.


      Confidentiality and Data Protection:

      • Data Security Measures: We have robust data security measures in place to protect all personal information we hold. This includes secure storage of electronic and paper records, restricted access controls, and staff training on data protection regulations.
      • Data Retention: Personal data will only be retained for a legitimate purpose and in accordance with data protection regulations. A clear data retention schedule will be established for secure disposal of outdated information.
      • Individual Rights: We respect the rights of individuals regarding their personal data, including the right to access, rectify, or erase personal information upon request (subject to legal and regulatory limitations)
      Home-Nursery Links Policy

      Our nursery is committed to fostering a smooth transition between children’s experiences at home and nursery. Building strong home-nursery links is crucial for supporting children’s holistic development and ensuring a consistent learning environment. This policy outlines strategies for collaboration and information sharing between nursery and families.

      We will implement the following procedures to ensure strong home-nursery links:

      Building Relationships and Communication:

      • Key Person System: Each child will be assigned a key person, a dedicated staff member who builds a strong relationship with the child and family. The key person will be the primary point of contact for sharing information about the child’s experiences at home and nursery.
      • Open Communication: We encourage open and ongoing communication with families through various channels, such as daily reports, parent consultations, meetings, and a parent app (if applicable).
      • Sharing Observations: Staff will share regular observations about children’s learning, development, interests, and needs with families. This can be through written reports, informal discussions, or parent-teacher conferences.
      • Home Visits (Optional): With parental consent, we may offer home visits to gain a deeper understanding of the child’s home environment, routine, and family dynamics.


      Collaborative Learning:

      • Sharing the Nursery Curriculum: We will share information about the nursery curriculum, learning goals, and daily activities with families. This may involve newsletters, parent workshops, or online platforms.
      • Sharing Home Learning Ideas: We encourage families to share information about their child’s interests, activities, and routines at home. We will also provide suggestions for home learning activities that complement the nursery curriculum.
      • Two-Way Communication: We strive for a two-way communication flow, allowing families to share feedback on their child’s progress at home and how nursery activities can extend learning experiences in the home environment.


      Supporting Transitions:

      • Settling-in Process: We actively involve parents in the settling-in process to create a smooth transition for their child. This may include pre-visit opportunities, information sharing meetings, and collaborative discussions about routines and expectations.
      • Sharing Information About Transitions: We will provide families with information and resources to support transitions, such as moving to a new room within the nursery or preparing for eventual school entry.
      • Sharing Experiences: Staff will share updates and photos with families about children’s participation in special events or activities at nursery, helping them feel connected to their child’s experiences throughout the day.


      Respecting Diversity:

      • Valuing Different Cultures: We value and respect cultural diversity within our nursery community. We will consider families’ cultural backgrounds and preferences when planning activities and communicating information.
      • Flexible Approaches: We understand that families have unique routines and practices. We will work collaboratively to find ways to support home learning and maintain consistency for each child.
      Relevant Legislation and Regulations

      Early Years Foundation Stage (EYFS) framework: This statutory framework sets the standards for the learning, development, and care of children from birth to five years old in all Ousted-registered early years settings. It covers areas such as:

        • Safeguarding and welfare
        • Learning and development
        • Assessment
        • Staffing


      Registration and Inspection:

      • Childcare Act 2006: This Act outlines the requirements for registering childcare providers with Ofsted (or their equivalent) and the powers of Ofsted to inspect childcare settings.

      Safeguarding and Welfare:

      • The Children Act 1989: This Act sets out a framework for promoting children’s well-being and protecting them from harm.
      • Working Together to Safeguard Children 2018: This guidance provides a national framework for safeguarding children in England. It sets out how professionals and organisations should work together to protect children.


      Health and Safety:

      • Health and Safety at Work Act 1974: This Act requires employers to provide a safe and healthy working environment for their employees. It also covers the health and safety of others who may be affected by the workplace, including children in a nursery setting


      Equality and Discrimination:

      • Equality Act 2010: This Act protects people from discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.


      Data Protection:

        • General Data Protection Regulation (GDPR): This regulation sets out the rules for processing personal data of individuals in the European Union (EU) and the European Economic Area (EEA). It applies to the collection, storage, and use of personal data, including data relating to children.


      Additional Resources:

      This list is not exhaustive, and it’s important to stay up-to-date with the latest legislation and regulations. You can find more information from the resources listed above.

      Reviewed by Petré Smith on 04 April 2024. 

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